Paralegal / Account Manager - The C and L Group

- (candlinvestigations.co.uk | candlcollections.co.uk) _

The C and L Group is a trusted partner to leading household brands across the UK. As a Paralegal / Customer Account Manager , you will be the first point of contact for clients’ customers who may be experiencing financial difficulties. You must have excellent written and verbal English as you will be working in the UK sector and American market

You will play a key role in supporting our Legal, Collections, and Investigations teams , delivering fair, compliant, and results-driven customer service in line with UK regulatory expectations.

We operate from a vibrant, newly refurbished office in a prime location and are expanding our operations in India as part of our long-term growth strategy. This is an exciting opportunity to join a growing international team supporting UK clients. If you have excellent English, are motivated, customer-focused, and eager to build a career in legal services and debt recovery, we want to hear from you.

Why Join Us?

We are investing heavily in our people and our future. Over the next five years, we are transforming how we work, serve our clients, and support their customers — and you can be part of that journey.

We offer :

- Newly refurbished offices
- Staff discount scheme
- Attractive, uncapped OTE bonus package
- Increased annual leave after one year of service
- Staff Fun Days and Wellness Days
- Clear career development and progression opportunities
- Full training in UK debt recovery processes and compliance

Responsibilities :

- Supporting the Legal, Collections, and Investigations teams :





- Handling inbound queries and resolving customer concerns professionally

- Supporting customers in financial difficulty while treating all customers fairly

- Managing client accounts and maintaining accurate case records on CRM systems

- Preparing legal referral bundles and escalating matters appropriately

- Setting up Direct Debits and taking payments compliantly

- Chasing missed payments and re-setting Direct Debits when required

- Handling 30-50 inbound and outbound calls per day

- Completing general administrative duties, including document management and scanning

- Ensuring compliance with internal procedures, data protection, and customer conduct standards

About You

You have excellent spoken and written English , understand basic legal principles, and take pride in resolving customer queries with care, professionalism, and accuracy. You thrive in a fast-paced environment and are comfortable working with financial information and legal processes. You are resilient, organised, and motivated to develop a career within debt recovery and legal services .

We are looking for skilled or semi-skilled customer service professionals who are committed to putting customers at the heart of everything we do.

Qualifications & Skills

Essential :





- Excellent written and spoken English
- English-language certificate required (IELTS, TOEFL, or equivalent) - Level 6+ or equivalent standard
- Strong phone handling skills with active listening ability
- Excellent communication and interpersonal skills
- Ability to manage different customer personalities with empathy
- Good working knowledge of Microsoft Office (including basic Excel)
- Ability to multi-task, prioritise, and manage time effectively
- Customer service experience (full training provided)

Preferred / Advantageous :

- Knowledge or experience of debt recovery / collections processes :

- Understanding of UK debt recovery procedures and legal processes (e.g. LBAs, CCJs, enforcement) :

- Exposure to UK and/or Indian legal systems or legal processes :

- Experience working with CRM systems

- Ability to meet or exceed performance targets

- Some legal or paralegal experience

Additional Information

- Job Types : Full-time, Permanent
- Location : India (supporting UK operations)
- We operate a thorough referencing process, including credit checks and criminal record checks

This role requires adherence to UK regulatory expectations around fair treatment of customers, vulnerability awareness, data protection, and ethical collections practices. Full training will be provided.

Job Types : Full time, Permanent, Internship, Contractual / Temporary Contract length: 18 months

Pay: From ₹30,000.00 per month

Experience :

- law : 1 year (required)

Language :

- English (required)

Work Location: In person

📌 Paralegal (Durg)
🏢 The C and L Group Of Companies
📍 Durg