Key Responsibilities

- Handle 40-50 inbound customer calls per day related to e-commerce retail services.

- Assist customers with queries including:

- Order cancellations

- Refund requests

- Lost or missing orders

- Return requests

- Payment issues or money-back requests

- Deliver clear, professional, and empathetic customer support .

- Follow standard operating procedures (SOPs) while resolving customer concerns.

- Maintain high-quality service standards and meet defined KPIs.

- Accurately document customer interactions in the system/CRM.

Eligibility Criteria

- Minimum 1 year of experience in BPO customer service , specifically in:

- Retail customer service

- Airline customer service

- Insurance customer service

- No employment gaps in work history.

- Fluent English communication skills (C1/C2 level) are mandatory.

- Robust listening, problem-solving, and customer handling skills .

- Experience working in a fast-paced environment .

Work Schedule & Expectations

- 5.5-day working week .




- Rotational shifts and weekly offs (consecutive offs not guaranteed).
- No fixed weekly offs or leave schedules.

Training & Certification

- Process Training : 5 Days
- Nesting Period : 5 Days (Live calls with support)
- A minimum score of 85% is required at each stage.
- Successful completion of both stages is mandatory to continue in the role.

Key Skills Required

- Fluent English communication (C1/C2 level)

- Strong customer handling and empathy

- Excellent problem-solving ability

- Ability to manage high call volumes

- Basic computer and CRM knowledge

- Understanding of quality parameters

- Experience in international voice processes only :

- Ability to handle high call volumes while maintaining service quality :

- Strong adaptability in a dynamic and rapid-paced environment

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits :

- Provident Fund

Experience :

- International voice process: 1 year (required)

Work Location: In person

📌 Us E-commerce Process (Jaipur)
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