JLL supports the Whole You, personally and professionally. Front Office Executive What this job involves : Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze? In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression. Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour. You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception. Being at the heart of the business Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing conference rooms, events, flower arrangement coordination, and others. Duties & responsibilities





- Greeting clients and setting a positive office atmosphere and assisting visitors in a qualified and friendly manner.
- Maintain office decorum.
- Managing and knowledgeable about handling visitor management system/process.
- Answering the phone, taking messages and redirecting calls to respective departments.
- Organizing and maintaining files and records and updating them when necessary.
- creating and maintaining updated documents and spreadsheets for stock/inventory when necessary.
- Operating office equipment such as photocopier and printers
- Recording meeting minutes and dictations when necessary.
- Scheduling and confirming appointments, meetings and events
- Assisting in issuance of stationary as per business requirement.
- Assisting on requirements of SEZ’s entry process related to vendor material entry or office video shoot by vendors, challans and keep it securely.
- Assisting in verifying track on inward / outward material.
- Cross verifying and managing the Comfy tickets raised by helpdesk team and to ensure the SLAs are delivered as per agreed TAT.
- Responsible for smooth operations at site.

Ensure that quality of the services is always maintained at highest levels and work on further improvements.

- Taking facility rounds to insure the cleanliness.
- Reports unsafe / abnormal conditions and unusual occurrences to the concerned team
- Received customer suggestion and make necessary improvements




- Sharing day and night handover report to colleague to continue best service and to avoid discrepancy.
- Share site readiness report with client once in 12 hours (Morning 7am and Evening 7pm report).
- Assist in taking floor rounds and washroom rounds, HK briefing when necessary.

Performance objectives

- Provide Superior Client Service (weighting 50%)
- Initiative or Process Improvement in Functional Area (weighting 40%)
- Personal and Professional Development (weighting 10%)

Key skills

- Excellent communication skills - written as well as listening
- Teamwork
- Computer knowledge
- Experience in FM/software industry
- Customer service skills

Employee specification

- 2 years’ experience in FM industry into IT / Banking / Corporate set up

What this job involves : Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze? In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression. Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour. You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception. Being at the heart of the business Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and c

📌 Welcome Host (Pune)
🏢 JLL
📍 Pune