Job Description :

- **
- Job Title: Salesforce Developer
- City: Mumbai, Jaipur
- State/Province: Maharashtra, Rajasthan
- Posting Start Date: 5/25/26

Job Description - Sales Force

Roles & Responsibilities : Design and develop custom Salesforce solutions using Apex, Lightning Components (Aura and LWC), Visualforce, and Flows.

- Customize, configure, and develop solutions specifically for Sales and Service Cloud functionalities.
- Troubleshoot and fix bugs, test stability, and ensure the quality of code delivered.
- Collaborate with cross-functional teams to gather requirements and translate them into technical designs.
- Lead code reviews and establish coding standards.
- Provide technical guidance and mentorship to other team members.
- Create and maintain technical documentation. Required skills and qualifications
- Experience: 5-15 years of experience in software development, with a focus on Salesforce. Critical Skilla :Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce Flows. Salesforce Expertise: Proven experience with Salesforce Sales Cloud Service Cloud & Experience Cloud.
- Job Description: Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

͏ : Do :

- Support process by managing transactions as per required quality standards :

- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

- Update own availability in the RAVE system to ensure productivity of the process

- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions





- Follow standard processes and procedures to resolve all client queries

- Resolve client queries as per the SLA’s defined in the contract

- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

- Document and analyze call logs to spot most occurring trends to prevent future problems

- Maintain and update self-help documents for customers to speed up resolution time

- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

- Avoids legal challenges by complying with service agreements

͏ :

- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries :

- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

- Assist clients with navigating around product menus and facilitate better understanding of product features

- Troubleshoot all client queries in a user-friendly, courteous and qualified manner

- Maintain logs and records of all customer queries as per the standard procedures and guidelines

- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business





- Organize ideas and effectively communicate oral messages appropriate to listeners and situations

- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

͏ :

- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client :

- Undertake product trainings to stay current with product features, changes and updates

- Enroll in product specific and any other trainings per client requirements/recommendations

- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

- Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏ : Deliver :

- No Performance Parameter Measure1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2 Self
- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed- Job Description - Sales Force

Roles & Responsibilities : Design and develop custom Salesforce solutions using Apex, Lightning Components (Aura and LWC), Visualforce, and Flows.- Customize, configure, and develop solutions specifically for Sales and Service Cloud functionalities.

- Troubleshoot and fix bugs, test stability, and ensure the quality of code delivered.
- Collaborate with cross-functional teams to gather requirements and translate them into technical designs.
- Lead code reviews and establish coding standards.
- Provide technical guidance and mentorship to other team members.
- Create and maintain technical documentation. **Required skills and qualificat

📌 Salesforce Developer (Mumbai)
🏢 Wipro
📍 Mumbai