- Able to perform Operations work which are straight forward and repetitive
- Has basic understanding of processes and products
- Should possess basic knowledge of KYC Documents CDD guidelines
- Possesses and applies basic expertise to his area of work
- Keeps up to date with changes to products and processes
- Should be aware on the process changes communicated by TL / Unit Manager
Process Management
- Able to quickly adapt to changes with regards to process, projects etc
- To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
- Deliver required output in TAT and Accuracy
- To ensure that all Instructions related to unit are processed within the agreed timeliness and accuracy as specified in the SLA with country
- Processing and decision making as per the Process Note / Departmental Operating Instructions manual and group standards as applicable
- To ensure that errors highlighted are rectified or reported on the same day of errors identified
- To report / escalate exceptions to the Supervisors
- To identify and report all exceptions on non-compliance with standard controls
- To identify and report all weaknesses inherent in the standard controls
- To exercise complete discretion in decisions on the responsibilities vested and other tasks assigned.
- To always perform while balancing risk with innovation.
Capacity Planning
- Possess ability to understand the work plans and organizes their own work effectively
- Able to identify sudden changes at processing level
- Raises issues when they see the task is at risk
- Completes work as assigned
Operational risk Management
- Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
- Escalates issues to senior management within parameters of role
- Describes the fundamentals of operations risk
- Awareness on KYC related fraud / account take over fraud
- Comply with Group / Country KYC/CDD Guidelines and adhere to the relevant Controls and Checks
- Take ownership for the identification of the risks and rectify as necessary depending on the circumstances.
Behavioural Capabilities Precision Accuracy
- Performs tasks accurately and thoroughly; double-checks the accuracy of the process
- Handle all transactions as per the laid down policies and procedures.
- Able to understand what "quality work" is and should strive to contribute towards it.
- Upholding the values of the Group and Company always
- Adherence to Service Level agreements & ensure to have NIL Pass 2 errors & NIL customer complaints/breaches
- To report accurate data in PS Tool and to report accurate data/MIS to the management
- Compliance with all applicable Rules / Regulations of the Company and Group Policies and adherence to the Organization’s Code of Conduct
- Incorporate own creativity and innovation into the assignments and develop the work product further.
- Work independently on the strategic goals and attain operational implementation of the same by using own discretion and innovation.
- Degree of care and caution to be exercised throughout the performance at work, specifically on account of the nature of work.
Client Centric
- Able to create impact directly or indirectly through professional behaviour and appearance.
- Understands that the action he/ she does has an impact on the customer directly or indirectly and be responsible/accountable for the actions undertaken.
- Understands basic customer service requirements and relates error free processing to customer service
- Responds promptly in an efficient and accurate manner as per the required TAT Communication
Communication
- Ability to communicate clearly so that understood by the recipients.
- Ability to understand instructions and written documentation clearly and accurately
Problem Resolution
- Understands the situation and perform right escalations
- Being able to provide data for performing root cause of the problem
- Ability to speak up when in disagreement and opposition
- Ability to understand the existence of crisis and conflicts
- Able to work in a team with valuable interpersonal skills
- To anticipate potential challenges in the overall and day-to-day responsibilities vested and develop contingency plans in alignment with the Bank’s objectives and goals.
Managerial Capabilities Stakeholder Management
- Understands and knows who the stake holders are and meets SLAs.
- Able to provide timely and accurate response to queries / request raised by Stakeholders
People Management
- Able to cooperate and work as a team in an open and approachable style.
- Be good team player taking team’s goals in to consideration.
**Chang
📌 Officer (Bengaluru)
🏢 Standard Chartered
📍 Bengaluru
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