Req ID : 357631

We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

- Answers the customers' contacts via agreed channels and record reported issues.
- Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
- Acts as coach & an escalation point for less experienced colleagues
- Ideally University education, preferably technical degree or Microsoft certifications
- Experience of providing Hybrid (Office and Remote) IT support
- Excellent communication and customer service skills
- This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)





Senior Service Desk Associate English India - Work from Office Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work in rotational shifts and WeekOffs

Benefits : Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive perks package Working for a top 5 company in the industry worldwide Company culture focused on the employee wellbeing The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms

**About NTT DATA

📌 Helpdesk Associate - Itil (Bengaluru)
🏢 NTT Data
📍 Bengaluru