Designation: Location: India Delhi Aggarwal corporate twrs, Delhi

Organization: Financial Services Key Result Areas**

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- Supporting Actions**

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- Business Growth & Acquisition**- Achieve targets for new CUID creation.
- Drive new customer disbursements as per percentile role benchmarks.
- Ensure net growth and tonnage growth in line with branch plan.

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- Yield & Profitability Management**- Achieve onboarding yield benchmarks
- Drive optimal ticket size, renewal mix, and repeat customer engagement.
- Ensure cost-efficient branch operations.

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- Portfolio Quality & Risk Management**- Maintain auction-to-book ratio
- Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
- Resolve spurious and bentex cases within defined timelines

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- Collections & Delinquency Management**- Deliver resolution for 0-30 DPD bucket.
- Monitor overdue accounts and perform timely follow-up.




- Support recovery actions as per internal guidelines.

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- Compliance, Audit & Governance**- Achieve audit score as defined, ensure closure of audit findings.
- Maintain zero-tolerance on operational deviations and regulatory breaches.
- Ensure accuracy in process, record keeping, and vault management.

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- Customer Service & Branch Experience**- Ensure high service quality, rapid turnaround time, and seamless grievance resolution.
- Maintain branch hygiene, safety, and security standards.

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- People Leadership & Productivity**- Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
- Conduct coaching, on-the-job training, and reviews.
- Ensure manpower productivity as per branch benchmarks

📌 Branch Manager - Gold Loans (Delhi)
🏢 Aditya Birla Group
📍 Delhi