Job Summary

The Guest Relations Executive (GRE) is responsible for ensuring exceptional guest experiences by welcoming guests, handling inquiries, resolving complaints, and maintaining high service standards. The role focuses on building strong guest relationships and enhancing overall customer satisfaction.

Key Responsibilities 1️ Guest Welcome & Assistance

- Greet and welcome guests warmly upon arrival.
- Escort guests to tables/rooms and assist with seating arrangements.
- Provide accurate information about services, menus, and facilities.

2️ Guest Experience Management

- Ensure guests are comfortable and satisfied during their visit.
- Handle guest complaints and resolve issues promptly.
- Coordinate with service and kitchen/front office teams to meet guest needs.

3️ Reservations & Coordination

- Manage reservations and maintain guest records.
- Coordinate special requests such as birthdays, anniversaries, VIP arrangements.

4️ Feedback & Relationship Building





- Collect guest feedback and report to management.
- Maintain robust relationships with repeat and VIP guests.
- Ensure follow-up on guest concerns.

5️ Administrative Duties

- Maintain guest data and daily reports.
- Ensure reception/host desk area is clean and organized.
- Support marketing and promotional activities when required.

Required Skills :

- Excellent communication and interpersonal skills
- Strong problem-solving ability
- Pleasant personality and professional grooming
- Customer-focused attitude
- Basic computer knowledge (MS Office / POS / Reservation systems)

Qualification & Experience

- Diploma/Degree in Hotel Management or Hospitality
- 1-3 years experience in Front Office / Restaurant / Customer Service

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits :

- Food provided
- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Bengaluru)
🏢 BOTECO RESTAURANTS
📍 Bengaluru