Job Title : Customer Support Executive

Expertise : Inbound /Outbound/Chat/Mail/ WhatsApp/messaging and leading term

Working Days :Monday - Sunday (1 weekday off)

Timings :9.0AM - 6 AM/10:00 AM - 7:00 PM/11.0 AM - 8.0PM

Team Size: 20-25 Agents + Team Leaders

Experience : 0 to 4 years

Key Responsibilities :

- Greet and welcome Customers as they call the contact centre.
- Assist Customers with filling out necessary forms in system.
- Provide information about available aesthetic treatments, pricing, and post-treatment care.
- Schedule Customer appointments, ensuring that the clinic's calendar is organized and appointments are spaced appropriately.
- Handle appointment cancellations and rescheduling requests efficiently.
- Educate Customers about the various aesthetic treatments offered by the clinic.
- Explain the advantages and expectations associated with each treatment.
- Provide information on pre and post-treatment instructions.
- Maintain accurate Customer records and contact information.
- Safeguard Customer confidentiality and data security.
- Address Customer concerns or complaints promptly and professionally, seeking solutions to ensure Customer satisfaction.




- Collaborate with the clinic staff and Doctors to resolve any treatment-related issues.
- Stay updated on the latest aesthetic treatments, technologies, and industry trends to provide accurate information to Customers

Qualifications :

- High school diploma or equivalent or any bachelorette degree
- Prior experience in customer service or administrative roles, preferably in a healthcare or aesthetic clinic setting.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and the ability to maintain a calm and empathetic demeanour, especially in stressful situations.
- Proficiency in using computer software for appointment scheduling, record keeping, and data entry.
- Knowledge of medical terminology and aesthetics is beneficial but not always required. (Will be added advantage)
- Basic Knowledge on CRM

**Looking for immediate joiners

Pay: ₹500,000.00 - ₹540,000.00 per year

Application Question(s):

- What is your current annual CTC?
- What is your notice period?

Work Location: In person

📌 Contact Center Executive (Mumbai)
🏢 AgeLess Clinic
📍 Mumbai