- Handle customer calls and address service-related queries efficiently.
- Document all interactions in the support system with clarity and accuracy.
- Escalate unresolved issues to the appropriate internal teams and follow up for timely resolution.
- Maintain a polite, professional, and empathetic tone in all customer interactions.
- Provide feedback and suggestions to improve the support process and customer experience.
Requirements :
- Excellent verbal communication skills :
- Strong interpersonal and listening skills with a customer-centric attitude.
- Ability to handle difficult conversations with patience and empathy.
- Basic computer knowledge
- Prior experience in a call center or customer service role is an advantage
Job Types : Full time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits :
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund