Harvard Business Publishing (HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you!

The chance

This is a contractual position.

- _ What you'll do
- Provide 360º assistance for all virtual live events including set up, delivery, recording, wrap-up, and reporting for selected client engagements
- Provide advance and real-time support to clients, facilitators, moderators and thought leaders in producing first-class learner experiences for clients
- Troubleshoot and resolve technical, scheduling, and content issues in real-time
- Independently manage your personal calendar so as to avoid scheduling conflicts
- Work with the team to create, code, deploy, and report on in-event polls
- Anticipate and resolve technology issues during the prep of any event and inform clients, facilitators, and thought leaders of any necessary changes
- Anticipate and correct issues before they occur
- Should ad-hoc issues occur, confidently inform stakeholders of these while simultaneously attempting to address them
- Independently maintain proficiencies on virtual platform technologies and their respective interactivity features, including HBSP’s core tech of Webex and Zoom

What you’ll bring

- 2-5 years of experience in a client or customer service oriented role, Bachelor’s degree desired
- Experience with or ability to quickly become proficient with videoconferencing technologies such as Webex, Zoom
- Proven success working in a team environment and in balancing multiple priorities
- Proficiency with MS Office suite, including PowerPoint, Word, Excel, and Outlook




- High level of attention to detail and a proactive approach to anticipate problems before they occur
- Effective communication skills in virtual meetings and in writing
- Willingness to take initiative and seek ways to improve virtual event delivery
- Confidence to address all stakeholders and speak during a virtual event if needed
- A team player mindset and ability to work effectively within a team and / or Client setting across various countries and cultures
- An entrepreneurial mindset and be self-motivated - this is a high-growth business

You’ll stand out if you have

- Fluency in one or more of the following languages (desired): Arabic, French, Spanish, Portuguese
- Availability to work flexible hours to accommodate various time zones (AMER; EMEA; APAC)
- Working laptop with 4 GB RAM, minimum of Intel Core i5 processor or equivalent (no Chromebooks)
- Reliable (minimum of 20-30 MB down/10 MB up) internet connection
- Headset

What we offer

As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays!

HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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🏢 Harvard Business Publishing
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