Organization : Vivero International Pre-School and Child Care

Role Objective

The Parent Relationship Manager is responsible for building strong, trusting relationships with parents, ensuring excellent service delivery, supporting admissions, and acting as a key liaison between parents and the school.

Key Responsibilities

- Act as the primary point of contact for parents and prospective parents
- Handle admissions enquiries, school tours, follow-ups, and closures
- Maintain positive parent engagement and address concerns promptly
- Coordinate parent meetings, orientations, events, and feedback sessions
- Ensure accurate documentation of admissions and parent communication
- Support retention initiatives and enhance parent satisfaction
- Collaborate closely with School Head, teachers, and admin teams
- Manage databases, MIS reports, and CRM updates
- Handle escalations with professionalism and empathy

Required Skills & Competencies





- Solid communication and interpersonal skills
- Parent-centric approach with problem-solving ability
- Sales orientation with service mindset
- Ability to multitask and work in a fast-paced environment
- Proficiency in MS Office and CRM tools

Qualification & Experience

- Graduate (mandatory)
- Prior experience in admissions, customer relations, or front-office roles preferred
- Experience in education / pre-school sector is an added advantage

Working Hours

- 8:00 AM - 4:30 PM (may vary during events / admissions peak)

Key Performance Indicators (KPIs)

- Admissions conversion rate
- Parent satisfaction and retention
- Timely resolution of parent concerns
- Accuracy in documentation and reporting

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Preschool Inside Sales - Indiranagar (Bengaluru)
🏢 Vivero International Pre School E Child Care
📍 Bengaluru