Londonist DMC is a student accommodation agency with over 30 different locations across London, providing both short-term and long-term accommodation options. Each of our accommodations offer stylish and comfortable en-suite rooms, studios, and apartment rooms, and access to outstanding facilities, such as gyms, cinemas, social and study spaces, and 24/7 on-site security and maintenance teams.

We are looking for a Sales Quality Auditor will be responsible for monitoring, auditing, and ensuring proper handling of leads within the CRM system . The role focuses on identifying missed leads, delayed responses, incorrect lead handling, and ensuring sales processes are followed correctly.

Responsibilities :

- Monitor all incoming leads in the CRM on a daily basis.
- Ensure all leads are correctly assigned to sales agents.
- Identify unassigned, duplicate, or missed leads.
- Track whether sales agents respond to leads within the required time.
- Review CRM records to ensure notes, lead status, and follow-up dates are updated.
- Check if scheduled follow-ups are completed by sales agents.
- Identify leads that have been inactive or not contacted for a long time.
- Detect leads that were incorrectly marked as lost or closed.
- Escalate missed or unattended leads to the sales manager.
- Prepare and share daily reports on lead handling and issues found in the audit.
- Highlight process gaps and suggest improvements in lead management.

Key Skills & Competencies

- Strong understanding of CRM systems and lead management processes




- Attention to detail and analytical mindset
- Knowledge of sales operations and pipeline management
- Ability to detect process gaps and compliance issues
- Strong reporting and documentation skills
- Clear communication and escalation capabilities

Preferred Experience

- Experience in Sales Operations, CRM Administration, or Sales Auditing
- Background in data quality control or performance monitoring
- Familiarity with response time tracking and SLA compliance

Success Metrics (KPIs)

- Reduction in missed or unattended leads
- Improvement in sales response time compliance
- Increased CRM data accuracy
- Decrease in incorrectly closed or lost leads
- Improved follow-up completion rates

Check our website: londonist.co.uk

Join us at Londonist and help shape the future of student accommodation while gaining valuable sales and industry experience!

Londonist DMC is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Londonist was awarded the 2025 King’s Award for Enterprise in International Trade, the highest official recognition a UK business can receive.

Visit londonist.co.uk for more information on our career page.

Job Type : Contractual / Temporary Contract length: 6 months

Pay: ₹78,000.00 - ₹92,000.00 per month

Experience :

- Sales Admin and Auditing: 2 years (preferred)

Language :

- English (required)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

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