We are hiring a Sales Support Executive to manage all routine operational, administrative, documentation, and follow-up tasks. This role ensures smooth backend support so that Sales Coordinators can focus on customer development, analysis, and strategic work.

It is a 100% operational support role requiring strong coordination and communication skills.

Key Responsibilities :

- Handle routine customer communication, including inquiries, PI sharing, PO acknowledgment, shipment updates, and dispatch/payment status.
- Prepare Proforma Invoices, check stock availability, and coordinate with procurement, logistics, and accounts for smooth order processing.
- Maintain and update Excel / Gsheet trackers, CRM entries, order status sheets, and shipment schedules.
- Coordinate internally with procurement, stores, logistics, and accounts for delivery timelines, stock readiness, freight details, and payment follow-ups.
- Follow up with customers for PO, PI confirmation, pending details, and documentation requirements.
- Ensure documentation accuracy and maintain an updated customer master list.
- Support all operational tasks related to orders, shipments, documents,



and internal communication.

Requirements :

- Bachelor’s degree in any discipline (Commerce/Business/Engineering preferred).
- 1-3 years of experience in sales support, back-office operations, order processing, or customer coordination.
- Strong communication skills (written & verbal).
- Good command over MS Excel, Google Sheets, and basic CRM tools.
- Ability to coordinate with multiple departments and manage follow-ups effectively.
- Detail-oriented with robust organizational and documentation skills.
- Basic understanding of order processing, dispatch cycles, invoices, and commercial documentation (preferred).
- Ability to handle routine tasks independently and work in a fast-paced environment.

Benefits :

- Professional growth and learning opportunities within the sales and operations team
- Exposure to international customers and export-related processes
- Supportive work environment with structured training
- Provident Fund (PF)
- Leave encashment
- Bonus & Incentive programs

📌 Sales Support Executive (Bhiwandi)
🏢 Rama Mining Tools Private
📍 Bhiwandi