Job Summary: Key Responsibilities:

- Advanced knowledge of network infrastructure, including LAN and WAN management. :

- Hands-on experience in configuring, managing, and troubleshooting Fortinet Firewalls. :

- Provide Level 2 support for desktop, laptop, and peripheral issues (printers, scanners, monitors, etc.)

- Perform hardware troubleshooting and replace faulty components (RAM, HDD, keyboards, etc.)

- Manage and track incidents, service requests, and escalations using communication platforms

- Troubleshoot basic network connectivity issues (LAN, Wi-Fi, IP conflicts)

- Support and maintain user accounts in Active Directory (account creation, password resets, account lockouts)

- Assist with new user setup , system configuration, and software installations

- Maintain accurate documentation of incidents, solutions, and asset records

- Ensure compliance with IT policies, security protocols, and SOPs





Key Requirements:

- Experience with network monitoring, firewall policy management, VPN configuration, and network security using Fortinet solutions. :

- 1-2 years of experience in IT support/System Administration (Level 2)

- Strong knowledge of Windows OS, MS Office, and hardware troubleshooting

- Basic knowledge of Active Directory & Networking

- Good communication and problem-solving skills

- Ability to work independently and in a team setting

Preferred Skills:

- Exposure to ticketing tools/communication platforms for incident management
- Knowledge of IT asset management and documentation practices
- Awareness of IT security best practices

Work Location: In person

📌 System Administrator (Kharadi)
🏢 Gemscap Global Analyst Private
📍 Kharadi