We are seeking an experienced Business Process Operations Analyst (GTM Planning) to drive operational excellence across sales, partner, revenue, and business process initiatives. This role is ideal for a highly analytical professional who combines business analysis expertise with sales operations, reporting, process improvement, and Microsoft ecosystem experience.

Position Summary : The Business Process Operations Analyst (GTM Planning) will support strategic Go-To-Market (GTM) initiatives by designing scalable business processes, developing operational reporting, improving sales and partner workflows, and driving cross-functional planning initiatives.

Key Responsibilities : GTM Planning & Revenue Operations :

- Support annual and quarterly GTM planning cycles.
- Develop territory planning, account coverage, capacity planning, and pipeline management models.
- Analyze sales productivity metrics and identify opportunities for optimization.
- Partner with Revenue Operations leadership to improve forecasting accuracy and pipeline visibility.
- Create operational frameworks that support scalable sales growth.

Business Process Design & Optimization :

- Map current-state and future-state business processes using Visio.
- Conduct process reviews and identify bottlenecks, inefficiencies, and automation opportunities.
- Design and document standardized operating procedures.
- Lead business process improvement initiatives across sales and partner organizations.
- Ensure alignment of business processes with strategic objectives.

Business Systems Analysis :

- Gather, document, and validate business requirements.
- Translate business requirements into functional specifications and user stories.
- Facilitate stakeholder workshops and requirements discovery sessions.
- Evaluate impacts of process and system changes.




- Develop business cases and implementation recommendations.

Reporting & Analytics :

- Develop and maintain executive reporting dashboards.
- Create Power BI dashboards to support leadership decision making.
- Build KPI scorecards for Sales, Marketing, Partner Development, and Operations teams.
- Perform trend analysis and operational performance reviews.
- Present findings and recommendations to senior leadership.

Microsoft Dynamics 365 & Business Systems :

- Support reporting and analytics within Dynamics 365.
- Analyze CRM data quality, process utilization, and pipeline effectiveness.
- Partner with technical teams to improve CRM adoption and data governance.
- Support business process automation initiatives across the Microsoft technology stack.

Jira Service Management & Project Governance :

- Manage workflows and reporting within Jira Service Management.
- Facilitate project tracking and operational governance.
- Support project documentation and stakeholder communications.
- Collaborate with PMO and technical teams on process improvements.

Partner Ecosystem Operations :

- Support partner planning, partner performance management, and co-sell initiatives.
- Develop reporting and operational frameworks for channel partner programs.
- Collaborate with internal stakeholders to optimize partner engagement models.
- Monitor partner-related KPIs and business outcomes.





Required Qualifications : Experience :

- 5+ years of GTM Planning experience.
- 5+ years of Sales Operations, Revenue Operations, or Business Operations experience.
- 5+ years of Business Process Design and Process Improvement experience.
- 5+ years of Business Systems Requirements Gathering and Analysis.
- Experience supporting executive-level reporting and operational planning.
- Experience working within Microsoft-centric environments.

Technical Skills :

- Advanced Power BI dashboard development.
- Microsoft Dynamics 365 reporting and analytics.
- Jira Service Management administration and reporting.
- Advanced Microsoft Excel skills.
- Microsoft Visio process mapping expertise.
- Business process automation experience.
- Requirements gathering and documentation expertise.

Business Analysis Skills :

- BRD creation.
- Functional specification development.
- User story creation.
- Process documentation.
- Workflow analysis.
- Stakeholder management.
- Root cause analysis.
- Business case development.

Preferred Qualifications : Certifications (preferred) :

- PMP (Project Management Professional)
- CBAP (Certified Business Analysis Professional)
- CBPP® (Certified Business Process Skilled)
- Prosci Change Management Certification
- PMI-PBA
- Agile Scrum Certifications
- Atlassian Jira Certifications
- Microsoft Certifications (PL-900, PL-200, MB-210, MB-260, PL-300)

Preferred Industry Experience :

- Microsoft Partner Ecosystem
- IT Services
- Professional Services
- Managed Services
- Technology Consulting
- SaaS Organizations
- Cloud Services
- CRM and ERP Environments

Success Measures : Within the first 12 months, you will be expected to:

- Improve GTM planning

📌 Business Process Operations Analyst (Pune)
🏢 ITC WORLDWIDE
📍 Pune