- Must Have_
- End‑to‑end case ownership within SMB scope and SLAs
- Strong working knowledge of Gmail, Drive, Calendar, Meet, Chat, Docs, Sheets, Slides
- Operational proficiency with Admin Console (users, groups, roles, licensing, policies)
- Solid understanding of licensing, subscriptions, and common billing inquiries
- Structured, repeatable troubleshooting methodology
- Clear root cause articulation and disciplined documentation
- Customer education and enablement mindset
- Bachelors in Science or Business with minors in IT
- Associate Google Workspace Administrator certification
- 1-2 years of experience as Systems Admin, Tier‑2 IT Support
- CEFR B2+ Communication Proficiency
- _
- Valuable to Have_
- Experience supporting Workspace‑connected devices (Meet hardware, DRTC setups)
- Prior exposure to comparable SaaS platforms
- Deeper familiarity with collaboration workflows in multi‑user environments
- Early exposure to escalation judgment and cross‑team collaboration
Location
- Indore
Job Function
- CONSULTANCY
Role
- System Administrator
Job Id
- 399026
Desired Skills
- Google Apps Administration | IT IS_Service Desk
Qualifications : BACHELOR OF ENGINEERING, BACHELOR OF SCIENCE ( B.Sc Degree ), BACHELOR OF SCIENCE ( B.Sc Qualification ), BACHELOR OF TECHNOLOGY
📌 System Administrator (Indore)
🏢 Tata Consultancy Services
📍 Indore
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