JOB TITLE: HR Operations Team Lead

LOCATION: Bangalore

EXPERIENCE: 7–10 years

Job Requirements
Bachelor's/Master's degree in any discipline – required

7–10 years of HR Operations/Shared Services experience supporting international geographies – required

Hands-on experience in ServiceNow or similar ticketing tools – required

Strong understanding of HR processes, compliance, and documentation standards

Exceptional attention to detail, proofreading, and quality control skills

Ability to manage high volumes of tasks while ensuring accuracy and timeliness

Strong critical thinking, problem-solving, and decision-making skills

Excellent written and spoken English communication skills

Proven ability to manage and motivate teams in a fast-paced, global environment

Excellent communication, stakeholder management, and problem-solving skills

High attention to detail, quality control, and compliance mindset

Flexibility to work in 24x7 shifts and extended hours as required. Ready to work in US shift

Key Responsibilities
Team Leadership and Management:

Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and career development

Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals

Foster a culture of collaboration, innovation, and continuous improvement

Performance management experience and yearly rating and performance evaluations

Service Delivery and Operations Management:

Oversee the end-to-end delivery of services across key HRO domains such as:

Global Benefits

Total Rewards

Invoice Processing

Wellbeing Benefits

Global Mobility





Continuously identify and implement process improvements to enhance efficiency and client satisfaction

Client and Stakeholder Management:

Build and maintain strong relationships with global clients and internal/external stakeholders

Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded

Provide regular updates, insights, and reports to stakeholders on service delivery performance

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Technical Expertise:

Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline operations and ensure seamless service delivery

Stay updated on the latest trends and functionalities in HRO technologies to provide innovative solutions

Strategic Planning and Execution:

Collaborate with leadership to develop and execute strategic plans for service delivery and team development

Drive initiatives to expand service offerings and align them with organizational goals

Soft Skills
Client Management: Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively

Leadership: Demonstrated ability to lead and motivate large teams, with a focus on performance management and team growth

Analytical Ability: Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions

Interpersonal Skills: Excellent communication, negotiation, and conflict-resolution skills

Team Management

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Why Join?
Competitive salary package

Prime Bangalore location

Career growth in HR operations and team leadership

Exposure to global HRO domains and systems

Dynamic and supportive team environment

📌 HR Operations Team Lead (Bengaluru)
🏢 Gratitude
📍 Bengaluru