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GMX- Manager- Delivery Improvement
At EY GDS – a member of the global integrated service delivery center network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients.

GMx is part of the Managed Services Global Enabled Business Unit (MS GEBU) that provides end-to-end support for Managed Services (MS) opportunities — from solutioning and pricing to negotiation, contracting, transition, risk management and delivery improvement. Its purpose is to make MS expertise more accessible across Super Regions and Service Lines, as well as to reduce firms risk, reduce fragmentation and improve consistency. GMx will enable EY to better respond to the increasing volume and complexity of managed services opportunities while supporting consistent, high-quality client experience

This team is responsible for identifying systemic bottlenecks, developing and implementing best practices, tools, and methodologies, and driving continuous improvement to elevate client satisfaction and maximize project profitability.
Delivery Improvement Senior Manager, will be a change agent, working directly with project teams, practice area leads, engagement leaders, and operational groups to transform how we deliver value to our clients.

Extensive experience (10+ years) in a role focused on enterprise function analysis, perks realization, performance management, or management consulting.
Conduct detailed analysis of current project delivery lifecycle, from initiation to closure, to identify pain points, inefficiencies, and risks.
Drive Standardization: Facilitate the adoption of consistent tools and techniques across different practice areas and geographies, roll out standardized project management methodologies, and best practices (e.g., streamlined reporting, risk management frameworks, quality assurance protocols).




Root Cause Analysis: Lead deep-dive sessions and Root Cause Analysis (RCA) to understand underperforming projects and recommend corrective actions.
Collaborate with project teams and clients early in the engagement to define KPIs, SLAs and quantify potential value drivers (e.g., cost reduction, revenue increase, efficiency gains, risk mitigation) and establish baseline performance metrics
Champion Best Practices: Act as a subject matter expert and internal consultant to project teams, helping them apply delivery best practices in real-time.
Design and implement mechanisms for the continuous monitoring of defined KPIs post-implementation.
Qualification: MBA or a Master’s degree in any discipline (quantitative or business focused field (Business administration, Finance & Accounting, Engineering, Technology, MIS, etc.)
Certifications: Six Sigma (preferred), PMP, data visualization tools (PBI, etc.), CRM/ERP systems (SAP, Salesforce, etc.) Analytical and quantitative skills with the ability to interpret complex data, identify trends, and draw clear, action-oriented conclusions.
Expert proficiency with Microsoft Excel and PowerPoint
Demonstrated experience in building financial models (e.g., ROI, NPV, IRR) and developing business cases for major projects or investments is a plus

Quality oriented personality

A relentless focus on achieving measurable business outcomes for clients.
A proactive desire to understand client operations and find new ways to define and prove impact.
Consulting Mindset: Proven experience in enterprise function consulting and design & enablement of framework/ normative models
Strong experience in process and methodology improvement leveraging any of these Six Sigma (preferred), data visualization tools (PBI, etc.), CRM/ERP systems (SAP, Salesforce, etc.) Expertise in root cause analysis and value definition




Experience in stakeholder engagement and governance workshops
Familiarity with standardized project management methodologies - PMP

Exceptional capacity for creative thinking and problem identification and resolution.
Provide directions to the team based on management directive.
Ability to juggle multiple projects/activities simultaneously.
Acknowledge and commemorate both team and individual achievements, as well as outstanding performance.
Robust networking abilities.

Master’s degree or MBA in business or quantitative discipline
Six Sigma(preferred), PMP, data visualization tools (Power BI, etc.), CRM/ERP systems knowledge (SAP, Salesforce)
Experience with financial modelling (ROI, NPV, IRR)
Experience with project management & Cost Optimization
Proficiency in Microsoft Excel and PowerPoint
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll give you the insights, coaching and confidence to be the leader the world needs.
You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

📌 Director of Service Delivery Management (Bengaluru)
🏢 EY
📍 Bengaluru