Support Analyst

About Business line/Function: The GM APS CAT Support team is a specialized unit within BNP Paribas' Global Markets division, dedicated to delivering expert solutions to the bank's Global Asset Servicing working across the GECD, PB and FI Business lines. Our team serves as a primary point of contact for Corporate Actions and Reconciliation applications, with a focused presence in key regions including APAC, EMEA, and NAR.

Reconciliation: Trade and Position reconciliations

Our team leverages a combination of cutting-edge, in-house developed solutions and vendor-provided systems to deliver comprehensive support services

Provide first class support to all users of the application system in a timely and efficient manner.

Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.

Build a working knowledge of the systems and business area in order to provide a high level of support.

Track issues effectively using ITIL approved methodology incidents, changes, requests and problems.

Preparing environments for releases and ensuring that the implementation and pre‐production tests are carried out.

The systems which team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work. Within the broader team we support an overnight batches that performs the official end‐of‐day revaluations and scenario analysis for market risk.

Contribute to AI transformation by raising initiatives, creating practical use cases, contributing to governance, and leveraging AI to boost efficiency and achieve cost savings. Minimize manual tasks, automate processes wherever possible, and secure critical team operations to reduce human error triggers and impacts

Drive Production Excellence by enforcing stability, proactive monitoring, meeting incident volume and targets resolution time, and fostering a problem-solving mindset to prevent recurrence.



Ensure data reliability across all referential and compliance with asset management frameworks (e.g., ServiceNow tickets, ITAM recertification)

Enhance effective communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams.

Maintain high quality BAU and impactful deliverables. Communicate with issues and risks promptly. Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams.

BAU- Monitoring - Splunk, Geneos, logs

Scripting- Python, shell scripting, autosys

ITIL – ServiceNow, Jira, excel, LLM

Oracle SQL, Unix/Linux, Windows

ORACLE/SQL

UNIX/LINUX

PYTHON, SHELL SCRIPTING, AUTOSYS

ITIL- SERVICE NOW, JIRA, EXCEL, LLM

BAU- Monitoring Tools- Splunk, Geneos, Nagios

Education Level: Graduate

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment,



savings and protection insurance. In Europe, BNP Paribas has four domestic markets: The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

📌 Senior ICT Support Analyst (Bengaluru)
🏢 Bnp Paribas Bank
📍 Bengaluru