Esko is a part of Veralto's Product Quality & Innovation companies. Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters.

Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. with 13 operating companies and 300+ locations worldwide. Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. Veralto's Product Quality & Innovation companies —Esko, Linx, Pantone, Videojet, and X-Rite—help package and protect the world's food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.

Veralto's Water Quality companies —Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.

The Service Desk Engineer is responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and versatile to work in 24/7 environment. Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting,



bit locker recovery, and O365 tools.

Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs.

Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.

Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.

Contribute to the knowledge base by creating and updating support articles, guides, and FAQs.

Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery.

Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365.

5-7 years of experience is required as a Service Desk Engineer or Technical support.

Familiarity with remote support tools and technologies.

Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.

Customer-centric approach with a passion for delivering exceptional customer service.

Experience working with IT Service Management practices (e.g. Flexible to work in different shifts to provide 24/7 support.





We believe that real breakthroughs come from teams that think big and respect each other's differences – different ideas, different perspectives, and different experiences. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.

We unlock ingenuity for customer success

We grow talent; we give you the opportunity to develop your career based on your strengths. ESKO is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity.

A career with ESKO will push you and challenge you, providing growth opportunities and the

support to reach your full potential.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies.

📌 Service Desk Engineer (Remote) (Bengaluru)
🏢 Esko
📍 Bengaluru