*RPO Delivery Lead – Talent Acquisition | Bangalore*

*Job Code:* 426790

*Location:* Bangalore

*Experience:* 16 - 18 Years

*Band:* BPO 6

*Salary:* Up to ₹20 LPA

*Job Type:* Full-time

Qualifications

- German Not Mandatory

- RPO end to end experience required

- 15 years overall experience

- 4+ Years manager level experience

Purpose

*Experience & Leadership*

- 16-18 years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services environments, with demonstrated success in leading large-scale global delivery operations

- Proven expertise in managing end-to-end Hire-to-Retire (H2R) processes, including Talent Acquisition, Core HR Administration, Talent Management, Learning & Development, Performance Management, Payroll, Compensation, and Employee Lifecycle Services

- Solid track record of leading multi-location, multicultural teams and delivering operational excellence across global customer engagements

*Language & Communication*

- German language proficiency at B2.2 level or above is mandatory, with the ability to effectively engage with native German-speaking stakeholders across verbal and written communication channels

- Excellent business communication, executive presentation, negotiation, and stakeholder management skills

*Transformation & Technology*

- Demonstrated experience in driving HR transformation initiatives, service delivery modernization, process standardization, and operational excellence programs

- Strong understanding of HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, and related enterprise ecosystems

- Experience leveraging Automation, Analytics, Artificial Intelligence (AI), Robotic Process Automation (RPA), and Agentic AI capabilities to improve service outcomes and operational efficiency

*Business & Financial Acumen*

- Experience owning service delivery governance, contractual commitments, SLA/KPI management, financial performance, and account profitability





- Strong analytical, problem-solving, risk management, and decision-making capabilities with a customer-centric mindset

Domain Skills

- HR Outsourcing (HRO) and HR Shared Services

- Global Hire-to-Retire Operations

- HR Service Delivery Transformation

- Global Delivery Management

- Workforce Administration and Employee Lifecycle Management

- Talent Acquisition and Onboarding Services

- Talent Management and Performance Administration

- Learning and Development Operations

- Payroll and Compensation Administration

- HR Governance, Risk and Compliance

- Service Delivery Excellence and Operational Governance

- Business Process Re-engineering and Standardization

- Automation, Analytics and Cognitive Operations

- Artificial Intelligence and Agentic AI in HR Services

- Global HCM Platforms (Workday, SAP SuccessFactors, Oracle HCM)

- ERP, Workflow and Service Management Technologies

- Customer Experience and Employee Experience Improvement

Knowledge, Skills, Experience

*Technical Experience Required*

- HR Analytics, Data Analytics, AI, Automation, or RPA Certifications (Preferred)

- Proficiency in Global HCM tools & solutions

- Exposure to ERP and automation tools

*Other Skills*

- Strong client management & leadership skills, interpersonal skills, as well as verbal and written communication & presentation skills are required

Output / Key Responsibilities

*Delivery Leadership*

- Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring consistent achievement of service levels, operational targets, quality standards,



and customer satisfaction objectives

- Establish and maintain robust governance frameworks that drive operational excellence, accountability, compliance, and predictable service outcomes

*Customer & Stakeholder Management*

- Act as the primary delivery leader for customer engagements, building trusted partnerships with client stakeholders and positioning the organization as a strategic HR transformation partner

- Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations

*Transformation & Cognitive Operations*

- Define and execute the roadmap for Cognitive HR Operations by integrating automation, analytics, artificial intelligence, and Agentic AI capabilities into service delivery models

- Drive process simplification, standardization, and digitization initiatives that improve employee experience, operational efficiency, quality, and cost performance

*Workforce & Talent Leadership*

- Own workforce planning, staffing strategy, capability development, succession planning, and talent management activities across the aligned account

- Ensure timely onboarding, training, and readiness of delivery teams to support business growth and evolving customer requirements

*Financial & Commercial Accountability*

- Own account-level financial performance, including revenue realization, margin management, productivity improvements, and cost optimization initiatives

- Identify opportunities for account expansion, service transformation, and value creation through continuous innovation

*Risk, Compliance & Controls*

- Ensure delivery compliance with customer contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies

- Proactively identify and mitigate operational risks while driving a culture of continuous process and control improvement

📌 RPO Delivery Lead - Talent Acquisition | Bangalore (Bengaluru)
🏢 Gratitude
📍 Bengaluru