11 Nov
|
Kriyalogic Technologies
|
Pune
11 Nov
Kriyalogic Technologies
Pune
Responsibilities
- Manage day-to-day BPO operations and process delivery.
- Lead and manage team leaders and associates.
- Monitor KPIs, SLAs, productivity, and quality.
- Handle client coordination and operational escalations.
- Ensure process compliance and achieve business targets.
- Drive team performance and process improvements.
- Prepare daily and monthly performance reports.
Requirements
- 5-8 years of BPO operations experience.
- Insurance or BFSI domain experience is mandatory.
- Strong team management and leadership skills.
- Valuable knowledge of SLA, KPI, and quality metrics.
- Excellent communication and stakeholder management skills.
📌 BPO Assistant Manager - Insurance (Pune)
🏢 Kriyalogic Technologies
📍 Pune