11 Nov
|
Infosys BPM
|
Pune
Job Summary
- Provide day-to-day support for desktops, laptops, and softphones
- Basic knowledge of servers (AD, DNS, DHCP)
- Handle incidents and service requests, ensuring SLA adherence and root cause resolution
- Support basic LAN infrastructure (switches, routers, firewalls)
- Troubleshoot endpoint OS issues and ensure security compliance
- Understanding of IT asset management
- Support remote and floor users based on ticket assignments
- Knowledge of WVD/AVD, and exposure to Genesys/AWS is an added advantage
- Adaptable to work in shifts and coordinate across geographies
Roles Responsibilities
- IT Support
- Desktop Support
- End User Support
- operating systems
- Ticketing tools
- IT Assets
- LAN Troubleshooting
Educational Requirement
BE
Preferred Skills
- TIG->Standard TIG
Service Line
Computers Communications Division
📌 Systems Engineer - IT Service Management (Pune)
🏢 Infosys BPM
📍 Pune