Job Summary

The Field Service Engineer, Guwahati role is responsible for managing Radiometer's installed base in the North East region and provide support to our customers.

Responsibilities

- Handle daily service and support of Radiometers existing customer base and support sales service growth and customer happiness
- Drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate
- In this role, you will utilize critical thinking to resolve issues within defined procedures and practices. As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting

Requirements

- Attend breakdown calls in the region and raise request for parts and close transaction under Warranty, or Chargeable basis
- Completing Installation of equipments on site, completing Preventive Maintenance as per schedule and promotion of Service Contract, consumables, and IT solutions.



Also conduct demonstration of products to customers and impart training to the customer
- Update service report in CRM Identifying potential parts requirement and get quote submitted and collect Purchase Order Identifying potential equipment requirements and generate Service Leads for sales team

Travel / Physical Workplace Requirements

- Ability to travel - 60% travel across the North East region
- Must have a valid driver s license with an acceptable driving record

Qualifications

- It would be a plus if you also possess previous experience in the medical device domain in the Service Engineer capacity

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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