Role overview

The Property Operations Manager will take end-to-end responsibility for the resort. This includes coordinating the handover from the property owner, preparing the property for opening, leading the on-site team, and ensuring guests receive attentive, consistent service throughout their stay. The ideal candidate is hands-on, organized, guest-focused, and comfortable taking ownership of both the guest experience and the property's daily operations.

Key responsibilities- Property Handover and Pre-opening

- Coordinate the complete handover of the property from the owner to GLEESTAYS.
- Preparation of rooms, facilities, equipment, inventory, utilities, and pending maintenance.
- Identify operational gaps and coordinate their resolution before opening.
- Set up operating procedures, checklists, registers, and reporting routines.
- Help prepare the property, team, and guest areas for launch.

Daily Operations

- Manage the day-to-day functioning of all rooms and common areas.
- Coordinate reservations, arrivals, departures, room readiness, housekeeping, maintenance, and guest requests.
- Maintain service standards across guest rooms, dining areas, pool, gardens, and other facilities.
- Monitor cleanliness, upkeep, safety, and readiness of the property.
- Coordinate with vendors and service providers for supplies, repairs, and other operational needs.
- Maintain accurate records of inventory, expenses, maintenance, incidents, and handover items.

Team Leadership

- Lead, guide, and support the on-site operations team.
- Assign duties, prepare schedules, and ensure adequate staff coverage.
- Train team members on service standards, grooming, guest interaction, and operating procedures.
- Build a professional and accountable team culture.
- Address performance or conduct issues promptly and fairly.

Guest experience and service

- Oversee the guest journey from pre-arrival coordination through checkout.
- Ensure guest preferences and special requests are communicated and handled properly.
- Respond promptly to concerns and resolve service issues with care.




- Follow up with guests to ensure satisfaction during their stay.
- Encourage positive reviews and use guest feedback to improve service.

Cost, compliance, and reporting

- Monitor operating expenses, stock levels, and wastage.
- Follow approved procedures for purchasing, receiving, storage, and stock control.
- Maintain required property, staff, safety, and operational records.
- Escalate maintenance, safety, guest, or business issues to management promptly.
- Share regular updates on occupancy, guest feedback, team matters, expenses, and operational performance.

Candidate profile

- At least 3-5 years of relevant experience in hotel, resort, boutique villa, premium homestay, or hospitality operations.
- Previous experience leading a property or supervising a multi-function hospitality team.
- Strong understanding of front office, housekeeping, guest relations, and basic maintenance coordination.
- Experience with property handovers, pre-opening activities, or the establishment of operating procedures is an advantage.
- Robust communication, organisation, problem-solving, and team leadership skills.
- Guest-focused, dependable, and if needed comfortable being on-site during operational hours.
- Able to handle guest concerns calmly and make sound decisions under pressure.
- Comfortable with basic computer use, email, spreadsheets, and hospitality or booking software.
- Fluency in English and Bengali is preferred; Hindi is an advantage.

Key Qualities

- Takes ownership and follows through on commitments.
- Notices details that affect guest comfort and property readiness.
- Leads by example and works well with a small, close-knit team.
- Balances warm guest service with disciplined operating standards.
- Handles confidential, financial, and owner-related matters professionally.

How to apply

Interested candidates should share their updated CV along with a brief note describing their hospitality operations experience and current location. Please mention Cluster Property Manager – Kolkata & North Bengal” in the subject line or application message. Email - [email protected] or call - (phone hidden)

📌 Cluster Property Manager For Luxury Villas and Resorts (Kolkata)
🏢 Gleestays Hospitality Tech
📍 Kolkata