TeamViewer provides a leading Digital Workplace
platform that connects people with technology—enabling, improving
and automating digital processes to make work work better. Our
software solutions harness the power of AI and shape the future of
digitalization. We believe that our diverse teams and strong
company culture are key to the success of our products and
technologies, that hundreds of millions of users around the world
and around 645,000 customers across all industries rely on. With
more than 1,900 employees worldwide, we celebrate the unique
perspectives and talents that each individual brings to the table
and foster a dynamic work workplace where new ideas thrive. Are
you ready to join our team and make an impact? Responsibilities We
are looking for an experienced, hands-on Team Manager, Customer
Support – APAC to lead our regional Customer Support organization
and contribute to our global support strategy. You will drive
customer experience, operational performance, people development
and continuous improvement, while leading APAC’s contribution to
our global follow-the-sun support model. This includes supporting
the transition toward global queues, shared case ownership and
seamless customer support across regions and time zones. You will
lead, coach and develop a diverse international team, building a
high-performance culture focused on customer outcomes,
accountability, collaboration and continuous development. Lead and
develop the APAC Customer Support team, creating a high-performing,
engaged and customer-focused organization with a strong culture of
accountability, collaboration and ownership. Set clear expectations
and actively manage individual and team performance against defined
objectives and KPIs, supported by regular feedback, coaching,
one-to-ones and development planning. Identify and develop
high-potential talent, strengthen succession planning and empower
team members to make decisions, take ownership and continuously
improve the customer experience. Own the operational performance of
APAC Customer Support, driving regional and global KPIs across
responsiveness, resolution, service levels, quality, productivity
and customer outcomes. Use operational data and insights to
identify performance gaps, address root causes, effectively align
resources and capacity, and drive sustainable improvements. Manage




complex or high-impact customer escalations and identify recurring
customer pain points, working cross-functionally to improve the
broader customer experience. Lead APAC as an integral part of the
global follow-the-sun support model, helping transition from
regional ticket queues to global queues, shared case ownership and
effective handover practices across regions. Partner closely with
Support leaders in EMEA and the Americas to balance global
workloads, capacity and skills, improve customer coverage and
champion a global-first mindset. Drive transformation and
continuous improvement by simplifying, standardizing and automating
support operations, while championing the adoption of new
technologies, tools, self-service capabilities and AI-enabled ways
of working. Represent APAC within the Global Customer Support
leadership team, partnering with Product, Engineering, Sales,
Customer Success and regional Support leaders to establish
consistent service standards, share best practices and provide
clear insights on performance, customer trends, risks and
opportunities. Requirements 5+ years of leadership experience
within Customer Support, Technical Support, Customer Experience or
a related environment, ideally within SaaS or technology.
Demonstrated experience leading, coaching and developing
high-performing customer-facing teams, with a strong focus on
performance, accountability and continuous development. Experience
operating within, or transitioning toward, a follow-the-sun or
global support model, including global queues, cross-regional case
ownership, workload and capacity management. Strong understanding
of the APAC region, with experience working across different
markets, cultures and time zones while building shared global
accountability. Proven ability to manage operational performance
through KPIs, data, coaching and continuous improvement,
translating operational insights into clear actions and business
decisions.



Experience managing complex customer escalations and
communicating effectively with senior internal and external
stakeholders. Strong understanding of modern Customer Support
operations, including case management, self-service, automation and
AI-enabled support, with the technical aptitude to quickly
understand new products, systems and technologies. Experience
leading organizational or operational change, improving processes
and challenging existing ways of working within a growing or
transforming organization. Excellent communication, collaboration
and stakeholder management skills, with the confidence to make
decisions, challenge the status quo and drive accountability.
Fluency in English is required, with Japanese, Korean, Thai or
other APAC languages an advantage. A degree in Business,
Information Technology, Computer Science, Economics or a related
discipline is advantageous but not essential. What we offer Office
Location: Mumbai or Noida. Competitive salary and benefits package,
including performance-based incentives. Opportunity to play a key
leadership role within a global Customer Support organization. The
prospect to help shape and evolve our global follow-the-sun
Support model. International collaboration with Support, Product
and other business teams. Opportunities for international travel
and collaboration with global teams. Quarterly team events and
company-wide celebrations. An open and collaborative working
culture. Shared staff lunches and complimentary fruit, tea and
coffee. Opportunities to participate in company and customer
events, including F1-related events. Join a diverse APAC
organization representing many nationalities and backgrounds.
Opportunities to actively contribute to our diversity and CARE
initiatives. TeamViewer is an equal opportunities employer and is
committed to building an inclusive culture where everyone feels
welcome and supported. We C-A-R-E and understand that our diverse,
values-driven culture makes us stronger. As we continue to grow as
a company, we also focus on enabling our employees to grow both
personally and professionally. We are proud to have an open and
embracing workplace setting that will empower you to be your
best no matter your gender, civil or family status, sexual
orientation, religion, age, disability, education level, or
race.

📌 Team Manager, Customer Support – APAC (Maharashtra)
🏢 TeamViewer Germany
📍 Maharashtra