Medical Virtual Assistant (MVA) Remote | Chiropractic
Clinic | 30 Hours/Week | $5-$6/hour performance-based increase
after 6 months Position Overview We are seeking a highly capable
Medical Virtual Assistant (MVA) to support the overall operational
health of a busy healthcare clinic. This role is ideal for someone
who is very sharp, proactive, detail-oriented, emotionally
intelligent, and able to take ownership of important clinic
workflows with minimal supervision. This is not a basic
task-following role. The ideal candidate must be able to think
ahead , identify operational gaps, take initiative, and help remove
administrative and billing-related tasks from the provider's plate.
We are looking for someone with excellent English communication
skills, strong executive presence, high accountability, and the
ability to build a trust-based working relationship with the
provider and care team. Key Responsibilities Insurance Verification
Verify patient insurance after the patient checks in, typically
around 15 minutes after the scheduled appointment time. Ensure all
insurance information is accurate, updated, and properly
documented. Denied Claims Management Review denied claims, identify
denial reasons, and assist with claim reprocessing. Track issues,
follow up on missing information, and help prevent repeat claim
errors. EOB Processing Review and process Explanation of Benefits
documents. Help organize, validate, and clear EOB backlogs while
ensuring billing and insurance documentation is accurate. Patient
Balance Resolution Review outstanding insurance balances and
patient account issues. Track unresolved balances, identify the
source of the issue, and coordinate next steps for resolution.
Claims Processing Support claims-related workflows, including Cigna
and Veterans Affairs claims. Ensure claims are reviewed, tracked,
and escalated when necessary. Payment Coordination Assist with




vendor payment coordination, including check payments when needed.
Ensure payment-related tasks are completed accurately and on time.
SOAP Note Monitoring Monitor SOAP note completion, accuracy, and
compliance. Track missing, incomplete, or delayed documentation and
communicate concerns appropriately. Appointment Tracking Track
missed appointments, canceled appointments, and scheduling trends.
Identify patterns that may affect clinic revenue, patient flow, or
provider productivity. Reports and Operational Tracking Prepare
reports on outstanding balances, missed appointments, canceled
appointments, EOB backlog, denied claims, and other operational
metrics. Reports should include clear insights and practical
recommendations when needed. Team Coordination Support smooth
communication between the provider, care team, and administrative
staff. Help ensure updates are clearly shared, priorities are
followed through, and important tasks are not missed. Operational
Support Proactively identify workflow gaps, billing concerns,
documentation delays, scheduling issues, and patient account
problems. Recommend practical solutions to improve clinic
efficiency. Mandatory Requirements Minimum of 1 year of experience
as a Medical Virtual Assistant Experience supporting a US
healthcare practice Experience with insurance verification, EOBs,
claims, denied claims, patient balances, or billing support
Exposure to CPT and ICD-10 codes Strong English communication
skills,



both written and verbal Robust executive presence and
professional communication style Must be a Mac OS user Strong
attention to detail and follow-through Ability to work
independently with minimal supervision Proven leadership,
ownership, or high-accountability experience in a previous role
Required Soft Skills Proactive and able to anticipate needs before
being asked Highly detail-oriented with billing, documentation, and
reporting tasks Strong critical thinking and problem-solving skills
Emotionally intelligent and patient when working with a busy
provider Confident, professional, and organized in communication
Able to take personal responsibility for assigned work Resourceful
and self-motivated when learning new workflows Trustworthy,
dependable, and comfortable handling sensitive information Nice to
Have Prior experience supporting a chiropractic clinic Experience
with Cigna or Veterans Affairs claims Experience clearing EOB or
billing backlogs Experience preparing operational or billing
reports Experience mentoring, training, or supporting new team
members Experience working closely with a clinic owner, provider,
or executive-level leader Schedule and Compensation Schedule:
Monday to Friday Hours: 6 hours per day, 30 hours per week Rate: $6
per hour Work Setup: Remote Device Requirement: Mac OS required
Ideal Candidate The ideal candidate is someone who does not wait to
be told every step. This person should be observant, organized, and
confident enough to identify what needs attention. They should be
able to manage detailed billing and administrative tasks while also
thinking about the bigger picture of clinic operations. The right
candidate will be sharp, emotionally intelligent, highly reliable,
and capable of becoming a trusted operational support partner for
the provider and care team.

📌 Medical Virtual Assistant (MVA) (Karnataka)
🏢 Go Lean Health
📍 Karnataka