At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.Your future roleTake on a new challenge and apply your customer service, railway systems, and techno-commercial expertise in our Parts & Overhaul Services business.You’ll lead the end-to-end customer relationship for Metro Parts, Repairs, Overhaul and Warranty Services, from prospect identification through order execution, delivery, and payment.Working closely with Engineering, Supply Chain, Procurement, Quality, Finance, Sales, and Operations, you’ll drive customer satisfaction, delivery performance, business growth, and continuous improvement.We’ll look to you for:Managing customer inquiries, orders, returns, complaints, and critical issuesCoordinating Metro Parts, Repairs, Overhaul and Warranty ServicesDriving techno-commercial plans for Propulsion, Bogies and DrivesMonitoring delivery KPIs and leading RCA, action plans, and performance reviewsIdentifying customer needs and opportunities and partnering with Sales/Business DevelopmentSupporting the conversion of ad-hoc Parts & Repairs business into long-term agreements and overhaul opportunitiesCoordinating bids, material planning, stock, and logistics costsSupporting reliability improvement and obsolescence solutions with EngineeringDriving effective use of SAP/GSI and Customer Service toolsDeveloping Customer Service competencies within the teamEnsuring compliance with Quality, ISO and EHS requirementsAll about youWe value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead,



we’ve listed some that will help you succeed and grow in this role:12–14 years of relevant experienceGraduate in Engineering or an Industrial disciplineExperience in Customer Service, Parts & Overhaul, Repairs, Maintenance, or After-Sales ServicesKnowledge of train parts and sub-assembliesKnowledge of Propulsion and Bogie Drives systemsStrong customer relationship and delivery performance management skillsBasic knowledge of SAP/GSIUnderstanding of supply chain, inventory, material planning, and MRPGood English and Microsoft Office skillsStrong problem-solving, leadership, and team management capabilitiesRailway experience, customer-facing field exposure, Quality/Audit knowledge, and data analytics experience would be advantageous.Your key network and stakeholdersYou’ll work closely with:Parts & Overhaul and Customer Service teamsEngineering, Supply Chain, Procurement, Quality, Finance, and OperationsSales, Business Development, Tender/Bid teams, and Customer DirectorsISR, Maintenance, RAMS, and Contract ManagementCustomer site and maintenance teamsExternal suppliersHow your success will be measuredParts & Overhaul performanceOn-time delivery and dispatchContractual milestone achievementCustomer satisfactionQCD performanceREX implementation and audit resultsEHS and process complianceWorkload and competency developmentThings you’ll enjoyJoin a dynamic Services environment where you’ll combine customer management, railway technical knowledge, commercial awareness, and operational delivery.You’ll collaborate across functions, contribute to Metro Parts & Overhaul activities, develop long-term customer solutions, and help continuously improve service performance.You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!Important to noteAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

📌 Customer Service Manager (Maharashtra)
🏢 ALSTOM
📍 Maharashtra