Company Description Starlux Travel Services Private Limited is an AI-driven IT and travel company focused on innovation and a strong problem-solving mindset. The organization provides AI-backed marketing, IT, and travel services to clients across the globe, combining technology with personalized service. Team members work with modern tools and data-driven processes to deliver effective and tailored travel solutions.

Starlux offers a dynamic environment for professionals interested in both travel and technology.

Role Description The US Travel Customer Service role is a full-time, on-site position based in Noida. The role involves managing travel inquiries from US-based customers, handling bookings, modifications, and cancellations, and providing accurate information on itineraries, fares, and travel policies. Daily responsibilities include responding to customer calls, emails, and chat messages, resolving issues promptly, and coordinating with internal teams to ensure smooth travel arrangements.

The team member will maintain customer records, follow company procedures,



and use travel and CRM systems to deliver high-quality, professional service.

Qualifications

- Candidates should possess strong customer service and communication skills, including clear spoken and written English.
- Candidates should possess skills in travel arrangements and travel management, with the ability to handle complex itineraries.
- Candidates should possess experience in business travel support, including corporate travel policies and processes.
- Candidates should possess proficiency with travel booking platforms, GDS or similar systems, and basic computer literacy.
- Candidates should possess strong problem-solving abilities, attention to detail, and a customer-centric approach.
- Relevant experience in international or US travel customer support and a background in travel or hospitality is beneficial.
- A diploma or degree in travel, tourism, hospitality, business, or a related field is preferred.

📌 US Travel Customer Service (Noida)
🏢 Starlux Travel Services Private
📍 Noida