Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that connects talent with opportunities across IT, Non-IT, and BPO sectors. The organization focuses on helping professionals elevate their careers while contributing to impactful business transformation. Team members work on innovative solutions that address complex challenges for diverse industries.

RMV Workforce LLP fosters a collaborative and inclusive culture that values teamwork, diversity, and continuous growth. The company offers a supportive environment for individuals who want to unlock their potential and build a long-term career in consulting and business services.

Role Description The Travel Customer Support role is a full time, on-site position based in Jaipur. In this role, the team member will handle customer inquiries related to travel bookings, itinerary changes, cancellations, and general service information through phone, email, and chat. The role involves resolving issues promptly, providing accurate information on travel options, policies, and procedures, and ensuring a smooth customer experience before, during, and after travel.

The individual will document interactions in internal systems, coordinate with internal and external stakeholders to resolve escalations,



and follow standard workflows and service-level agreements. The role also includes maintaining up-to-date knowledge of travel products, offers, and regulations, and contributing to continuous improvement of customer support processes.

Qualifications

- Candidates should possess strong Customer Support and Customer Satisfaction skills to manage queries and ensure positive travel experiences.
- Candidates should possess excellent Interpersonal Skills to communicate clearly, build rapport, and work effectively with diverse customers and colleagues.
- Candidates should possess Technical Support and Analytical Skills to troubleshoot basic system or booking issues and interpret customer information accurately.
- Strong verbal and written communication skills in English; knowledge of additional languages is an advantage.
- Ability to work on-site in Jaipur, manage multiple tasks, and stay organized in a fast-paced environment.
- Prior experience in travel, hospitality, or BPO customer service is preferred but not mandatory.
- Comfort with using CRM tools, ticketing systems, and common office software.
- Minimum educational qualification: high school diploma or equivalent; a degree in business, tourism, or a related field is beneficial.

📌 Travel Customer Support (Jaipur)
🏢 RMV Workforce
📍 Jaipur