About Gaman

Gaman is a travel tech startup reimagining how people discover, plan and experience travel. We’re building an AI-powered travel concierge for the future of international travel. We help travelers discover destinations, create personalized itineraries, explore curated stays and experiences, manage their bookings, and receive end-to-end support through a combination of AI technology and human expertise.

Our mission is to make international travel effortless, intelligent, and deeply personalized. We're a fast-moving startup founded by ex-Meta and ex-VMware engineers, using cutting-edge AI to solve real customer problems. If you're excited about startups, AI, travel, and building products people love, we'd love to meet you.

About the Role

We're looking for a Travel Operations Associate to join our founding team and help us deliver exceptional travel experiences to our customers. You’ll be one of the first members of the Gaman operations team, work closely with the founders and play an significant role in building Gaman's operational processes from the ground up.

This is a hands-on, execution-oriented role spanning two key areas: customer operations and destination operations.

Every day, you'll work with AI-generated travel plans, real customer conversations, automation tools and booking workflows. Your job is to turn plans into flawless bookings, and to catch the small details that decide whether a trip goes well. You'll also help us improve how we work by documenting processes, spotting what can be automated and shaping the checklists the rest of the team will follow.

If you take pride in getting details right, enjoy solving problems and want to grow with an early-stage company, this role is for you.

What You’ll Do

1. Customer & Booking Operations

- Coordinate and complete customer bookings across flights, hotels,



villas, activities, transfers and visa services, ensuring accuracy in pricing, inclusions, travel details and cancellation policies.
- Communicate with customers over WhatsApp, messages and phone calls, while coordinating with airlines, hotels, DMCs and other travel partners to manage bookings, modifications and queries.
- Manage booking confirmations, vouchers, invoices and payment records, ensuring timely execution and a seamless customer experience.

2. Destination Research & Operations

- Research and identify quality stays, activities, restaurants, experiences and reliable local suppliers across Gaman's destinations.
- Build and maintain curated shortlists, destination databases and pricing sheets based on different traveller preferences and budgets.
- Identify competitive pricing, negotiate rates with hotels and local partners, and continuously discover new experiences and opportunities.

3. General Operations

- Help establish, document and improve internal processes, workflows and SOPs.
- Maintain accurate operational records and ensure important details and deadlines are never missed.
- Work closely with the founders to resolve operational challenges, identify opportunities for automation and continuously improve the customer experience.

What We're Looking For

You don’t need prior travel industry experience.

- Excellent written and verbal English communication skills.
- Comfortable communicating fluently in Hindi.




- Strong organizational skills and attention to detail.
- Comfortable communicating with customers and external vendors.
- Good research skills and proficiency with Google Sheets, Google Docs, custom web dashboards, AI tools and other productivity tools.
- Ability to multitask, prioritize tasks and manage multiple customer requirements simultaneously.
- A proactive, resourceful mindset with a strong sense of ownership.
- Calm under deadlines, and honest about mistakes instead of hiding them.
- Graduate in any discipline (background in business, tourism, hospitality or communications is a plus).

Bonus Points If You Have

- Prior experience working with a travel concierge, travel agency, tour operator, OTA or hospitality business.
- Familiarity with international flight and hotel booking platforms.
- Experience coordinating with hotels, DMCs or international travel suppliers.
- Personal interest in travel and knowledge of popular international destinations.
- Experience in customer support, operations or hospitality.

Why Join Gaman?

- Be an early team member: Join a young startup at an exciting stage of its journey.
- Meaningful ownership: Work directly with the founders and take ownership of important business operations.
- Build from the ground up: Help establish processes, supplier networks and destination expertise.
- Room to grow: An opportunity to grow into a larger operations or customer experience role as the company scales.

How to Apply

Simply apply through this LinkedIn job posting!

Shortlisted candidates will be invited to complete a short practical assignment, followed by an interview.

We're more interested in how you think, communicate and solve problems than which college you attended or what degree you hold.

📌 Travel Operations Associate (India)
🏢 Gaman
📍 India