: Team Lead, Accounts Receivable (AR)

Department: Revenue Cycle Management (RCM)

Domain: Medical Billing: Multi-Specialty & Anesthesia

Reports to: Manager / Assistant Manager, AR Operations

Job Summary

We are looking for an experienced Team Lead, AR to manage a team of AR callers and analysts handling multi-specialty and anesthesia billing accounts. The role involves driving collections, keeping the AR aging under control, communicating with clients, and ensuring the team meets quality and productivity targets.

Key Responsibilities

Team Handling

- Lead, mentor, and monitor a team of AR executives/associates.
- Allocate work, set daily and monthly targets, and track productivity and quality.
- Conduct regular team huddles, one-on-one feedback sessions, and performance reviews.
- Train new joiners and upskill the team on payer rules, denial trends, and process updates.

AR Operations

- Oversee follow-up on outstanding claims with insurance payers (commercial, Medicare, Medicaid, and others).
- Review high-value and aged accounts (60/90/120+ days) and drive resolution.
- Identify denial patterns, underpayments, and root causes, then work with the team to correct them.
- Ensure correct handling of anesthesia-specific billing, including time units, base units, modifiers, and ASA codes

Client Communication

- Act as the point of contact for client queries, escalations, and process-related discussions.
- Participate in client calls, share updates, and present performance and action plans.




- Build and maintain a positive working relationship with client stakeholders.

Reporting & Analysis

- Prepare and share daily, weekly, and monthly AR reports (aging, collections, denials, productivity).
- Analyze trends and recommend corrective actions to improve collections and reduce AR days.
- Maintain accuracy in dashboards, trackers, and MIS reports.

Conflict Management

- Resolve team conflicts and performance issues professionally and fairly.
- Handle escalations from clients and internal departments calmly and find practical solutions.
- Promote a positive, accountable, and cooperative team culture.

Required Qualifications & Experience

- Graduate in any discipline (commerce, healthcare management, or a related field preferred).
- Minimum 1 year as a Team Lead in the same domain (AR in medical billing).
- Overall experience in US healthcare AR follow-up, with strong exposure to multi-specialty and anesthesia billing.
- Strong knowledge of the RCM cycle, payer guidelines, EOB/ERA reading, denial management, and appeals.
- Hands-on experience with billing systems and tools (e.g., Kareo, AdvancedMD, eClinicalWorks, or similar) and MS Excel.

Key Skills

- Excellent verbal and written client communication
- Strong reporting and data analysis skills
- Proven team handling and people management
- Effective conflict management and problem solving
- Good decision-making, time management, and attention to detail
- Ability to work under pressure and meet deadlines

📌 Team Lead – Accounts Receivable (AR) | US Healthcare RCM (Gurugram)
🏢 Cosentus
📍 Gurugram