About Certivo

Certivo is an AI-native compliance platform for regulated supply chains. Our agentic compliance team, CORA, is seven AI agents that collect, check, monitor and report compliance evidence from suppliers, backed by Certivo's own compliance experts.

Manufacturers in aerospace, industrial and medical devices use Certivo to run programs such as conflict minerals, PFAS and REACH across thousands of suppliers. We're headquartered in Seattle with a growing team in India, and backed by Ralliant, Pioneer Square Ventures, Suffolk Tech and other investors.

The role

You'll be the person who gets suppliers to answer. Our AI agents send campaigns in 25+ languages, track what each supplier still owes and check what comes back. You handle what software can't: the supplier who hasn't replied, the contact who left the company, the first-time responder who needs walking through the form.

You'll be dedicated to one of our largest enterprise customers, owning supplier follow-up for its annual conflict minerals program across up to 1,500 suppliers worldwide. The goal is complete, validated responses from every supplier, without the customer's own team having to chase anyone.

Suppliers sit across the US, Europe and Asia, so some calls fall in the evening, India time.

What you'll do

- Call, email and meet suppliers who haven't responded to automated campaigns, and follow up until their response is in
- Find and verify the right contact at each supplier when an email bounces or a contact has moved on
- Walk suppliers through what's being asked: the Conflict Minerals Reporting Template (CMRT), smelter details, and how to submit through our free supplier portal
- Work from the queue the platform builds for you: who is overdue, who sent an incomplete or outdated template,



who needs another nudge
- Help run supplier webinars and our monthly supplier workshops
- Bring in the customer only as a last resort, with a clear record of everything already tried
- Log every call and message in the platform so the program stays audit-ready
- Report progress each week: response rates, blockers and next steps
- Tell us what suppliers struggle with, so we can improve the campaigns and the agents

What you bring

- 2+ years in supplier-facing work: supplier compliance, procurement, supplier quality, vendor management or customer success
- Comfort on the phone with people who weren't expecting your call, and the persistence to follow up politely until the job is done
- Strong organization: you can run hundreds of open supplier threads without dropping one
- Transparent written and spoken English
- Comfort working alongside AI tools

Nice to have

- Conflict minerals reporting experience (SEC Form SD, RMI templates such as the CMRT and EMRT). If you haven't done it, we'll train you.
- A second language, especially Mandarin, Spanish, German, Japanese or Korean
- Experience in manufacturing, electronics or industrial supply chains

What we offer

- Work from home on a small team, where your work shows up directly in a flagship customer program
- Training on conflict minerals and the Certivo platform
- Room to grow as our supplier engagement team grows

How to apply

Apply through LinkedIn with your resume. A few lines on the hardest supplier you've ever gotten to respond will help your application stand out.

Certivo is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other protected characteristic.

📌 Supplier Engagement Specialist (India)
🏢 Certivo
📍 India