Company Description IKAYI is a modern Indian restaurant that blends traditional flavors with a creative, contemporary twist. The venue features a rooftop setting with sunset views, offering guests a distinctive dining atmosphere. Signature cocktails and elevated finger foods are central to the experience, attracting guests seeking both innovation and comfort. IKAYI focuses on attentive service and memorable guest interactions, creating an engaging environment for both guests and team members.

Role Description The Sr.

Guest Service

Associate is a full-time, on-site role based at IKAYI in Lucknow. The role is responsible for welcoming guests, managing reservations, and ensuring a smooth seating and dining experience. Daily tasks include handling guest inquiries, coordinating with the service and kitchen teams, and addressing guest feedback promptly and professionally. The Sr.

Guest Service

Associate also supports queue management, assists with special requests or events, and maintains a polite, efficient, and service-oriented presence throughout the shift.



The position requires consistent adherence to IKAYI’s service standards and a strong focus on guest satisfaction.

Qualifications

- Candidates should possess strong Guest Services and Guest Service skills, with experience in a hospitality or restaurant environment.
- Candidates should possess solid Customer Service skills, including handling guest concerns and providing solutions in a calm, professional manner.
- Candidates should possess Reservations management skills, including booking, modifying, and tracking guest reservations accurately.
- Candidates should possess clear and professional Communication skills for interacting with guests and coordinating with internal teams.
- Previous experience in a senior front-of-house or host/hostess role is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by restaurant operations.
- Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced workplace.
- Basic computer literacy and familiarity with reservation or POS systems is beneficial.

📌 Sr. Guest Service Associate (Lucknow)
🏢 IKAYI
📍 Lucknow