About Woodside Energy

We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent, digital expertise, and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition.

Founded in 1954, Woodside established the liquefied natural gas (LNG) industry in Australia 40 years ago and supplies customers around the globe. 70 years on, Woodside continues to be driven by a spirit of innovation and determination.

At Woodside, we know great results come from our people feeling valued, getting the support they need to reach their full potential and working in a psychologically and physically safe work environment. We believe in nurturing talent and providing opportunities for continuous learning and career advancement.

About Woodside Global Solutions

Woodside Global Solutions in Bengaluru is being built as a hub of excellence, to drive innovation, digital transformation, and global collaboration.

Working as one Global team, the Woodside Digital team is a trusted partner driving transformation within the organisation. We are bold in our ambitions and resolute in our actions. Through cutting-edge AI, robust cyber security, and advanced data solutions we drive innovation and influence every part of our business.

We are looking for talented professionals who are passionate about technology and eager to make a global impact, helping to shape the future of Woodside together.

Purpose The purpose of the ServiceNow Technical Lead role is to provide technical ownership and design authority for the ServiceNow platform, ensuring solutions are architected, engineered and governed in accordance with platform strategy, standards and best practice.

The role works with Functional Owners and stakeholders to understand desired business outcomes, determine whether and how those outcomes should be enabled through ServiceNow, and define the solution architecture, technical direction and platform patterns required for delivery. The ServiceNow Technical Lead provides technical assurance across the platform and ensures solutions are scalable, secure, supportable, upgradeable and make effective use of ServiceNow's native capabilities.

This is a senior hands-on technical leadership role combining solution architecture, technical assurance and advanced ServiceNow engineering. The role maintains deep technical knowledge across the ServiceNow platform, leads the introduction of new and emerging capabilities, and provides technical direction, coaching and development to L3 and L2 ServiceNow Engineers.

The role acts as the primary technical authority for ServiceNow, including reviewing changes proposed for production by BAU/support teams and providing technical assurance over significant platform changes delivered by internal teams, the MSP and implementation partners.

The role is primarily focused on engineering new platform capabilities and materially extending existing ServiceNow implementations. This includes implementing new ServiceNow products and features, activating previously unused capabilities and delivering substantial capability uplifts within existing modules. The role is not primarily responsible for routine platform administration, minor enhancements or BAU backlog delivery.

Solution Architecture, Design & Development

- Engage with Perth-Based Functional Owners and ServiceNow Platform Owner, requirements and desired business outcomes and determine whether and how they should be delivered through the ServiceNow platform.
- Assess platform fit, technical feasibility, complexity, dependencies, constraints and licensing entitlements, providing clear advice where ServiceNow is not the appropriate solution.
- Define the overall solution architecture and technical direction for current capabilities and material changes to existing implementations.
- Work collaboratively with L3 and L2 ServiceNow Engineers throughout detailed design and development, providing hands-on technical input and guidance rather than operating solely as a design authority.
- Work collaboratively with the BAU/MSP team during design and development where required to resolve technical questions, guide implementation approaches and ensure changes remain consistent with the broader platform architecture.
- Retain final technical decision-making authority for solution approach, architecture, platform patterns and significant design decisions.




- Review and guide detailed technical designs developed by L3 Engineers, ensuring alignment with the agreed architecture and broader platform direction.
- Undertake hands-on configuration, development, prototyping and technical problem-solving where appropriate, particularly for complex solutions, new patterns and emerging platform capabilities
- Provide solution design and development guidance to the BAU/MSP team for minor enhancements where interpretation of architecture, patterns or implementation approach is required.
- Ensure solutions consider impacts, dependencies and opportunities for reuse across the broader ServiceNow platform.

Demand & Delivery Management

- Lead the ServiceNow demand review process, assessing incoming requests and determining the appropriate delivery pathway across the BAU/MSP team, internal ServiceNow engineering team or implementation partner.
- Determine delivery pathways based on complexity, strategic significance, technical risk and whether the work introduces new capability or materially extends an existing implementation.
- Translate approved strategic demand into defined technical workstreams and allocate delivery responsibilities across L3 and L2 ServiceNow Engineers.
- Lead the overall technical delivery of strategic ServiceNow initiatives from solution assessment through to implementation.
- Maintain oversight of technical delivery across the internal engineering team and resolve issues requiring platform-level technical decisions.

Technical Authority & Governance

- Act as the technical authority for the ServiceNow platform, with final decision authority for solution architecture, platform patterns and significant technical decisions.
- Establish and maintain ServiceNow architecture principles, engineering standards, development practices, reusable patterns and platform guardrails.
- Govern platform customisation, determining where deviations from out-of-the-box capability or established patterns are justified and maintaining appropriate visibility of approved customisations.
- Provide technical oversight of the BAU/MSP engineering capability and ensure minor enhancements remain aligned with established platform architecture, standards and patterns.
- Determine when proposed BAU changes have broader architectural implications and should be escalated or redirected to the internal engineering capability.
- Maintain strong working relationships with the MSP to reinforce engineering standards and clarify technical expectations.

Technical Leadership & Guidance

- Provide day-to-day technical leadership, coaching and mentoring to L3 and L2 ServiceNow Engineers.
- Develop L3 Engineers toward greater solution architecture, technical assurance and technical leadership responsibility.
- Support the paired L3/L2 engineering model, ensuring meaningful work is progressively delegated to build capability, autonomy and career progression.
- Act as the senior escalation point for complex ServiceNow technical issues that cannot be resolved within the engineering or BAU teams.
- Build and retain ServiceNow technical knowledge within Woodside through knowledge sharing, documentation and deliberate capability development.

Platform Innovation & Technical Currency

- Maintain deep knowledge of the ServiceNow platform, product roadmap, releases and emerging capabilities across Woodside’s implementation.
- Proactively identify new capabilities that could address business needs, improve existing services or increase value realised from Woodside’s ServiceNow investment.
- Maintain an understanding of ServiceNow licensing and entitlements and identify opportunities to make greater use of capabilities already available to Woodside.
- Maintain strong technical relationships with ServiceNow and relevant partners and participate in conferences, technical forums, product briefings and communities to remain current with platform direction and leading practices.
- Lead technical evaluation and prototyping of emerging capabilities, including AI, AI Agents, MCP/A2A, automation and other new platform technologies.

Required Experience / Essential Skills

- Bachelor’s degree in Software Engineering, Computer Science, Information Technology or a related discipline,



or equivalent relevant industry experience.
- 7+ years’ experience in ServiceNow engineering and solution architecture, including leading the design and delivery of complex ServiceNow solutions from business outcome and solution architecture through to production deployment and handover.
- Extensive hands-on experience designing, configuring and developing solutions on the ServiceNow platform, with deep and broad technical knowledge across multiple ServiceNow products and shared platform capabilities.
- Strong experience across ServiceNow capabilities, particularly ITSM, ITOM, CMDB, SPM, CBS and SIR, with the ability to provide technical direction across different areas of the platform as priorities evolve.
- Demonstrated ability to assess business requirements and demand and determine whether and how they should be delivered through ServiceNow, considering platform fit, existing capabilities, technical feasibility, architecture, complexity and constraints.
- Robust ServiceNow solution architecture capability, including defining solution approaches, technical patterns, platform guardrails and reusable designs across complex enterprise implementations.
- Strong understanding of ServiceNow licensing, product entitlements and platform capabilities, with the ability to factor entitlement constraints and opportunities into solution decisions.
- Extensive experience with ServiceNow integration technologies and patterns, including REST APIs, IntegrationHub and integration with external enterprise systems.
- Experience designing and implementing AI-enabled ServiceNow capabilities, including MCP Server, OTB AI Agents and related platform AI functionality, with strong awareness of emerging platform technologies.
- Solid understanding of ServiceNow platform architecture, data models, CSDM, workflows, automation, integrations, security, performance and development practices.
- Strong understanding of the ServiceNow software development lifecycle, including source control, testing, deployment, regression testing, release management and upgrade considerations.
- Demonstrated experience establishing and applying technical standards, development practices and platform governance, including management of customisation and technical debt.
- Demonstrated experience conducting architecture, design and code reviews and providing technical assurance over solutions developed by internal and external engineering teams.
- Demonstrated experience technically leading engineers through complex solution design and delivery, including allocating technical work, resolving design decisions and developing engineering capability.
- Strong stakeholder engagement and communication skills, with the ability to explain ServiceNow capabilities, constraints, technical trade-offs and recommendations to both technical and non-technical stakeholders.
- Demonstrates awareness of the commercial implications of technical decisions, including licensing, entitlements, external delivery costs and opportunities to maximise value from existing investment.
- Understands how technical decisions contribute to broader platform strategy, business outcomes and long-term value, with the capability and interest to develop broader platform leadership responsibilities.

Desired Skills

- Experience acting as a ServiceNow Technical Lead, Solution Architect or equivalent technical authority within a large-scale enterprise ServiceNow environment.
- Experience introducing new ServiceNow products and emerging capabilities and materially expanding established enterprise implementations.
- Experience working with ServiceNow, managed service providers and implementation partners in a multi-vendor delivery model.
- Experience participating in ServiceNow product communities, technical forums or industry events and translating emerging platform capabilities into enterprise opportunities.
- Relevant ServiceNow skilled certifications, particularly architecture and implementation certifications, highly regarded.

Recognition & Reward

What you can expect from us:

- Commitment to your ongoing development, including on the job opportunities and formal programs
- Inclusive parental leave entitlements for both parents
- Values led culture
- Flexible work options
- Generous annual leave, sick leave and casual leave
- Cultural and religious leave with flexible public holiday opportunities
- A competitive remuneration package featuring performance based incentives with uncapped Employer Provident Fund
- Woodside is committed to fostering an inclusive and diverse workforce culture, which is supported by our Values.

📌 ServiceNow Platform Lead (Bengaluru)
🏢 Woodside Energy India
📍 Bengaluru