Role Summary

Responsible for leading DHH operations teams, ensuring high-quality service delivery, productivity, compliance, and client satisfaction while driving process improvements and team development.

Key Responsibilities

· Manage and supervise a team handling.

· Monitor daily productivity, quality, accuracy, and SLA performance.

· Ensure adherence to client requirements, regulatory guidelines, and operational policies.

· Conduct coaching, feedback sessions, and performance reviews for team members.

· Analyze operational metrics and implement action plans to improve performance.

· Handle escalations and resolve process-related issues in a timely manner.

· Collaborate with clients and cross-functional teams to ensure seamless operations.

· Track attendance, shrinkage, schedule adherence, and workforce utilization.





· Support training, onboarding, and continuous development initiatives.

· Drive continuous improvement and operational excellence projects.

Required Skills

· Team Management & Coaching

· Data Analysis & Reporting

· Stakeholder Management

· Problem Solving & Decision Making

· Excellent Communication Skills

· Must be excellent with Sign Language Interpretation.

Experience

· 2+ years of DHH team handling experience

· Experience managing client deliverables, quality, and productivity metrics.

Mandatory

· Sign Language Interpreter Certification from certified institution.

📌 Sign Language Interpreter (Mumbai)
🏢 TP
📍 Mumbai