For one of our projects with an International company, NTT DATA is looking for a ServiceNow Developer - UI Builder / Custom app / IWS | GSC Manufacturing to work remotely in CET working hours.

Your responsibilities:

- Create, review, and maintain technical documentation for existing ServiceNow applications, configurations, integrations, workflows and customizations.
- Actively work on and resolve incidents assigned to the DevOps team to help reduce the team's active incident backlog.
- Contribute to internal automation initiatives to reduce manual effort and improve operational efficiency.
- Collaborate with DevOps team members and relevant stakeholders to drive incident resolution and minimize outstanding tickets.
- Support efforts to improve operational KPIs, particularly MTTR, incident aging, and overall incident resolution efficiency.
- Identify opportunities to prevent recurring incidents through automation and technical fixes.
- Design and build modern user experiences using UI Builder (Workspaces, Agent Experience)
- Develop and configure:

- Business Rules, Script Includes, Client Scripts
- Flow Designer, IntegrationHub, and REST/SOAP integrations

- Build scalable, reusable components supporting IWS expansion across factories/functions
- Ensure solutions follow a configuration-first, upgrade-safe approach
- Ensure adherence to ServiceNow best practices, DevOps standards, and coding guidelines
- Collaborate closely with stakeholders (BTS & Product Owners) for alignment
- Promote best practices, structured delivery, and continuous improvement




- Contribute to building standardized processes and reusable solutions.
- Support testing activities including UAT and defect resolution.
- Actively support incident resolution and defect fixes. Perform:

- Root Cause Analysis (RCA) for recurring or high-impact incidents
- Bug fixing and stabilization activities

- Ensure timely updates and resolution aligned with MTTR / SLA targets

Your profile:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of hands-on ServiceNow development experience
- Robust experience in:

- UI Builder / Workspace development
- Custom app development (Scoped Apps)
- JavaScript (server-side & client-side, Glide APIs)
- Integration (REST/SOAP APIs)

- Good experience in working in Agile delivery models (Scrum/SAFe)
- Good understanding of ITIL processes
- Familiarity with ServiceNow modules like Incident, Problem, Change, and strong understanding of Service Catalog and Request Management.
- Basic knowledge of Servicenow Configuration and scripting.
- Excellent communication and interpersonal skills, including documentation skill as well.
- Exposure to KPI-driven environments (e.g., MTTR, SLA adherence)
- Experience in IWS-related solutions or manufacturing/digital tools integration
- Exposure to:





- Experience using AI-assisted coding tools like GitHub CoPilot and vibe coding in Enterprise settings
- Proficiency in Visual Studio Code, CLI/terminal-based development, CI/CD workflows
- Previous experience in mentoring or leading a delivery team

- Ability to work collaboratively in a team environment
- Responsible, self-motivated, and result-oriented, with the ability to take ownership and deliver outcomes.
- Proactive and quick learner, able to adapt rapidly to new domains, tools, and challenges.
- Strong interpersonal and communication skills, comfortable working directly with end customers. Able to work independently with minimal supervision, maintaining high productivity and accountability.
- Detail-oriented and quality-focused, ensuring accuracy and consistency in all deliverables.
- Proven ability to lead or act as a technical focal point
- Strong stakeholder communication and collaboration
- Ability to work independently with minimal supervision
- High attention to detail, quality, and delivery accountability
- Fluent oral and written in English.

If you are interested and available for this opportunity as freelance contractor, please apply with your CV in ENGLISH as soon as possible. NTT DATA is a global consultancy company. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.

📌 ServiceNow Developer - UI Builder / Custom app / IWS - International Organization (India)
🏢 NTT DATA Europe u0026 Latam
📍 India