We’re Hiring | Service Delivery Manager – GAM & CSM

Location: Hyderabad

Notice Period: less than 30 days

Company: Strada

Strada is looking for an experienced Service Delivery Manager to lead Global Access Management (GAM) and Customer Service Management (CSM) operations.

Key Responsibilities:

- Lead IT service delivery and day-to-day operations across GAM and CSM teams.
- Manage L1/L2/L3 support operations, service levels (SLAs), KPIs and escalations.
- Oversee IAM / Access Management operations, including Joiner-Mover-Leaver processes.
- Drive resource planning, stakeholder management and customer engagement.
- Ensure ITIL-aligned service management, process improvement and automation initiatives.
- Lead and develop geographically distributed teams.





Key Requirements:

- Strong experience in IT Service Delivery / IT Operations Management.
- Positive understanding of IAM, Access Management and ITSM processes.
- Experience managing support teams, SLAs, escalations and managed services.
- Familiarity with ServiceNow, ITIL and Lean practices.
- Excellent communication and stakeholder management skills.

Preferred: ITIL / Lean certification, SAP Authorisations and global service delivery experience. Interested candidates can apply or share their profiles at [email protected].

📌 Service Delivery Manager – GAM & CSM (Hyderabad)
🏢 Elgebra
📍 Hyderabad