Dear Candidate,

Hope you are doing well.

As discussed over the call, I am sharing the details of an exciting opportunity for the position of US accounting at KMK Ventures, which aligns well with your experience.

Please find the role details below for your reference:

About KMK Ventures: KMK Ventures is a leading Outsourced Accounting & Tax Solutions firm serving clients across the USA. Established in 2007, we have grown into a team of 1300+ professionals, including CPAs (USA), Chartered Accountants, and skilled accounting experts. With highly secure infrastructure and advanced technology, we deliver reliable services in daily accounting, monthly financial close, financial reporting, payroll, sales & use tax, AR/AP management, and end-to-end tax return preparation (1040, 1120, 1065, 1120-S, 1041).We function as an extended office for our clients, offering key benefits such as 24/7 operations, improved processes, reduced operational costs, enhanced productivity, and faster turnaround times.

Company: KMK Ventures

Experience: 3+ Years

Location: Noida (Work From Office)

Shift: US Shift / Night Shift

Employment Type: Full-Time

Job Summary

We are looking for a QuickBooks Online (QBO) Technical Support Specialist with strong accounting knowledge and excellent communication skills to support customers through a voice-based support environment. The ideal candidate should have hands-on experience with QuickBooks Online, bookkeeping, and customer interaction while providing technical and functional assistance to users.

Key Responsibilities

- Provide voice-based support to QuickBooks Online customers.




- Resolve customer queries related to AP, AR, Bank Reconciliation, Journal Entries, General Ledger, and Financial Reports.
- Assist customers with QuickBooks Online setup, configuration, troubleshooting, and best practices.
- Conduct customer-facing calls and guide users through issue resolution.
- Document customer interactions and maintain records in CRM/ticketing systems.
- Ensure high customer satisfaction while meeting quality and productivity targets.

Required Qualifications

- 3+ years of experience in Bookkeeping, Accounting, QuickBooks Online Support, or Customer Support.
- Robust hands-on experience with QuickBooks Online (QBO).
- Sound knowledge of AP, AR, Bank Reconciliation, Journal Entries, General Ledger, and Financial Statements.
- Excellent verbal and written communication skills.
- Strong troubleshooting and problem-solving abilities.
- Comfortable handling customer calls in a voice support environment.

Preferred Qualifications

- QuickBooks Online ProAdvisor Certification (Preferred).
- Experience supporting US-based clients/customers.
- Prior experience in a Technical Support Center, Contact Center, or Voice Process environment.
- Exposure to CRM tools such as Salesforce, Zendesk, or similar platforms.

Key Skills

QuickBooks Online (QBO) | Bookkeeping | Accounting Support | Voice Process | Customer Service | AP & AR | Bank Reconciliation | Technical Troubleshooting | CRM Tools | Communication Skills

Candidates with prior experience in QuickBooks Online support and customer-facing voice processes will be highly preferred.

📌 Senior Accounting specialist (Noida)
🏢 KMK
📍 Noida