: Senior Accounts Receivable and Collections Specialist

Finance &

- Accounting | Full-time | Sense Talent Labs

Work Shift: Night Shift (US Business Hours / EST &

- PST alignment)

Role Overview

We are seeking an experienced Senior Accounts Receivable and Collections Specialist to oversee end-to-end billing, cash applications, credit management, and collections operations.

In this role, you will support the team in Ontime Invoicing and collections,manage recurring revenue billing cycles, resolve billing queries/ disputes, streamline receivables aging and maintain timely communication with Internal sales teams and customers.

Key Responsibilities

- Invoicing &
- Subscription Billing Operations
- Oversee full-cycle B2B billing operations across multi-year contracts, annual prepayments, milestone billings, and consumption/usage-based models.
- Review order forms, master service agreements (MSAs), and statements of work (SOWs) from Salesforce/CRM to ensure billing schedules match signed contract terms.
- Coordinate customer portal submissions (e.g., Coupa, Ariba, Tungsten) to ensure compliance with customer procurement workflows and prevent payment delays.
- Process complex mid-cycle subscription changes, including contract amendments, upsells, downgrades, cancellations, and co-terming of licenses, ensuring accurate prorated billing.
- Review order forms, master service agreements (MSAs), and statements of work (SOWs) from Salesforce/CRM to ensure billing schedules match signed contract terms and subsequent modifications.
- Credit, Collections &
- Dunning Management
- Proactively manage the global accounts receivable aging portfolio, maintaining low DSO (Days Sales Outstanding) and minimal overdue balances (>60/90 days).
- Lead collections outreach for mid-market and enterprise accounts using structured escalation ladders,



dunning automation, and personalized communication.
- Partner with Customer Success, Sales, and Legal teams before implementing service suspensions or contract terminations for delinquent accounts.
- Manage the end-to-end credit memo process, from investigating root causes (e.g., SLA breaches, billing errors, negotiated churn) to securing internal approvals via the delegation of authority matrix.
- Apply approved credit memos accurately against amended invoices, open balances, or process refunds where necessary.
- Partner with Customer Success, Sales, and Deal Desk teams to resolve complex billing disputes arising from order changes or misunderstood contract terms.
- Cash Applications &
- Reconciliations
- Reconcile daily customer receipts (wire transfers, ACH, credit cards, payment gateways) against open invoices in the ERP system.
- Investigate and resolve unapplied cash balances, duplicate payments, short payments, and bank processing discrepancies.
- Process adjustments, refunds, and approved credit memos in accordance with internal approval matrices.
- Investigate and resolve unapplied cash balances, duplicate payments, short payments, and bank processing discrepancies resulting from amended orders.
- Month-End Close, Reporting &
- Compliance
- Execute month-end AR close activities, including preparation of AR aging schedules, bad debt reserve calculations, and roll-forward schedules.




- Support external audit requests by providing relevant documentation, customer confirmations, and sample testing files.
- Systems &
- Process Optimization
- Identify bottlenecks in the quote-to-cash (Q2C) lifecycle and implement automated dunning, portal delivery, or collection workflows.
- Participate in system upgrades, integration testing, and billing rule configurations between the CRM, subscription billing platform, and ERP.

Qualifications &

- Requirements

- Experience: 9+ years of progressive Accounts Receivable and Collections experience, with at least 5 years within a high-growth B2B SaaS or technology setting.
- Education: Bachelor’s or Master’s degree in Accounting, Finance, Commerce, or a related field.
- Domain Knowledge: Strong understanding of subscription revenue models, multi-currency transactions, SaaS contract structures, deferred revenue, and revenue recognition standards.
- Technical Proficiency:
- ERP/Accounting Software: NetSuite, Oracle,Salesforce.
- Spreadsheet Skills: Advanced Microsoft Excel / Google Sheets (VLOOKUP Pivot Tables,

- Communication &

- Negotiation: Tactful yet persistent communication skills capable of de-escalating sensitive disputes with corporate procurement and accounts payable teams.
- Analytical Skills: High attention to detail with proven ability to reconcile high-volume transactional data accurately.

Key Performance Indicators (KPIs) Days Sales Outstanding (DSO): Maintain target DSO (e.g., <45 days).Aging Buckets: Keep receivables >90 days overdue below target percentage of total ledger (typically
- Collection Effectiveness Index (CEI): Consistently achieve target cash collection rate (>85–90%).
- Unapplied Cash: Ensure unapplied payments are cleared and allocated within 48–72 hours of receipt.

📌 Senior Accounts Receivable and Collections Specialist (Bengaluru)
🏢 Sense
📍 Bengaluru