This is a remote contract position.

Roles & Responsibilities

- Define end-to-end Salesforce OMS architecture aligned with business, technical, security, and operational requirements.
- Design order lifecycle models, including order capture, validation, fulfilment, shipment, cancellation, return, exchange, refund, and closure.
- Design fulfilment orchestration for scenarios such as: Ship-from-Warehouse, Ship-from-Store, Buy Online, Pick Up In Store, Buy Online, Return In Store, Order splitting, Back-orders and pre-orders.
- Define inventory allocation, reservation, availability, and synchronization processes.
- Design integrations between Salesforce OMS and eCommerce, POS, WMS, ERP, payment, tax, logistics, and customer service platforms.
- Establish API, event-driven, batch-processing, monitoring, error-handling, retry, and reconciliation patterns.
- Lead solution design workshops and translate business requirements into technical specifications.
- Produce architecture documents, data models, integration specifications, technical designs, and architecture decision records.
- Ensure solutions follow Salesforce and enterprise architecture best practices.
- Provide technical leadership to Salesforce OMS developers, integration developers, testers, and business analysts.
- Review technical designs, code, configurations, and integration implementations.
- Support system integration testing, user acceptance testing, performance testing, deployment, cutover, and hypercare support.
- Identify technical risks, dependencies, design gaps, and potential scope changes.
- Provide guidance on data migration, data quality, security, scalability, performance, and operational support.
- Support knowledge transfer to client and internal support teams.

8 -2 LPM. + GST Role involves working with business stakeholders, solution architects, developers, integration teams,



and third-party vendors to define order lifecycle and integration solutions.

Ideal Candidate

- Strong Salesforce OMS Architect Profile with proven full-lifecycle Order Management implementations and omnichannel fulfilment design
- Mandatory (Experience 1): Must have 8+ years in Salesforce architecture, solution design, or enterprise application delivery, including at least 3+ years specifically on Salesforce Order Management (OMS), with 2+ full-lifecycle OMS implementations led as architect.
- Mandatory (Experience 2): Must have led at least two full-lifecycle Salesforce OMS implementations as lead / architect, with proven experience designing and implementing Salesforce Order Management solutions
- Mandatory (Experience 3): Must have strong knowledge of the Salesforce OMS order lifecycle, order capture, validation, fulfilment, shipment, cancellation, returns, exchanges, refunds, and closure, plus inventory allocation, reservation, availability, and synchronization.
- Mandatory (Experience 4): Must have designed fulfilment orchestration for omnichannel scenarios, Ship-from-Warehouse, Ship-from-Store, BOPIS, BORIS, order splitting, back-orders, and pre-orders.
- Mandatory (Experience 5): Must have strong experience integrating Salesforce with commerce / eCommerce platforms, POS, WMS, ERP, payment gateways, and tax / logistics platforms.
- Mandatory (Experience 6): Must have experience with omnichannel commerce, retail, eCommerce,



or consumer-facing platforms
- Mandatory (Tech skill 1): Must have a robust understanding of REST APIs, event-driven architecture, middleware, asynchronous / batch processing, and integration monitoring, error-handling, retry, and reconciliation patterns.
- Mandatory (Tech skill 2): Must have deep knowledge of the Salesforce OMS data model and Connect APIs.
- Mandatory (Tech skill 3): Must have experience with Salesforce Commerce Cloud, Service Cloud, Sales Cloud, Data Cloud, or related Salesforce products, plus Salesforce environments, release management, deployment, security, and data management.
- Mandatory (Skill 1): Must be able to lead solution-design workshops, translate business requirements into technical specifications, and produce architecture documents, data models, integration specs, and architecture decision records.
- Mandatory (Skill 2): Must be able to provide technical leadership to OMS / integration developers, testers, and BAs, review designs/code/configurations, and support SIT, UAT, performance testing, deployment, cutover, and hypercare.
- Mandatory (Communication): Must be able to communicate complex technical concepts to technical and non-technical stakeholders, and work with distributed delivery teams and external vendors.
- Mandatory (Note1): This is a 6-month contract role. Candidate must be comfortable with the contract engagement and able to join immediately (urgent — onboarding within ~a week)
- Mandatory (Note 2): The candidate will be on TalentXO’s payroll.
- Preferred: Good knowledge of Salesforce Agentforce and the role of AI agents in improving order lifecycle management, returns processing, and customer experience.

Experience: 8–10 years · Remote · 5 days a week · Notice period less than 15 days

📌 Salesforce OMS Architect (6-Month Contract) (India)
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📍 India