At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.DisciplineExecutive Assistance CoERole Type Executive Assistance CoE – Assistant Manager / People ManagerThe opportunityYour role will be to manage Executive Assistance Team in GDS India.You will prove your experience in being responsible for managing the team of Executive Assistants and Operations of the team who deliver the administrative needs of the global EY office Senior Leadership Team. You will also be supporting the Leaders/PPEDs with their business needs and help them stay focused on their projects by resolving operational and administrative issues before they arise. Your key responsibilitiesAct as a People Manager and Counselor, owning career conversations, goal setting, and performance feedback for team membersBuild and sustain high-performing, inclusive, and engaged teams, fostering a solid sense of belongingCoach and mentor team members to support professional growth, skill development, and career progressionManage conflicts and sensitive people matter with emotional intelligence and professionalismSupport recruitment, onboarding, training plans, and reward & recognition initiativesEnsure counselling frameworks, timelines, and people processes are followed consistentlyBuild and maintain exceptional and strong relationships with internal clients and stakeholdersUpdated with the latest EY policiesIn addition to being organized and analytical, excellent communication and task management skills are required to effectively prioritize work and balance multiple prioritiesServe as the GDS representativeProvide oversight of service delivery to ensure quality, consistency, and adherence to agreed ways of workingMonitor utilization, productivity, efficiency targets, and workload balance across the teamTrack escalations, conduct root‑cause analysis, implement corrective actions, and prevent recurrenceMaintain escalation trackers, performance dashboards, and service delivery reportsDrive continuous improvement, standardization, and operational excellence across processesServe as the primary point of contact for stakeholders, including senior leaders and executive teamsConduct introductory calls to establish scope, ways of working,



and code of conductCommunicate status updates, risks, achievements, and performance insights regularlyManage escalations proactively and strengthen long‑term stakeholder relationships through trust and credibilityOwn, monitor and maintain the performance of the team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing businessPeople Management, Stakeholder Management, Change Management and Conflict Management are the keys.Identify, evaluate and assess individual training and development areas for all members of the teamEnsure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team and is consistent with client’s strategies.Ensure standardized processes, documentation, and controls are embedded across the teamActively contributes to improvements of the tools, systems and procedures used by the team. Identify issues and propose solutions.Review service delivery performance, trends, and risks; implement corrective actions where requiredActively monitor and analyze instructions, workflow and assignments to ensure the operations of the team are run efficiently. Anticipate future resource requirementDrive innovation agenda within the team and investigate new opportunities for EYStrengthening connection of the local team with the global EY GDS organization to share the best practices and gain the effect of synergy Take active part in multiple strategic initiatives and projectsHandle effective operational mattersSkills and attributes for successMinimum 10years of professional experienceMinimum 5 years of relevant work experience as people manager and service delivery managerAdvanced English skillsStrong stakeholder management and communication skillsExperience managing escalations, performance, and quality governanceAbility to lead teams across geographies, cultures, and seniority levelsExcellent communication and organizational skillsUnderstanding and compliance with deadlines and prioritiesExperience in building high performing teams across generations, cultures and locationsExperience working with MS Teams,



Visio, SharePoint, Tableau, Azure and Power BI will be an added advantageTo qualify for the role, you must havePrevious experience managing a team successfully, including demonstrated experience in coaching, mentoring and developing team members; particularly being ableto identify development opportunities along with refining capabilities and skillsetsSolid previous experience as an Executive Assistant, including extensive diary and inbox managementExperience in leading strategic initiativesIdeally, you’ll also haveProven experience of working within a global environment, across borders with people from other culturesDemonstrable ability to lead and interact with leadership stakeholders and peersGood understanding of support services structures and challengesWhat we offerEY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

📌 Cbs-Aws-Ssr-Ea Coe-Supervising Associate-Executive Assistant (Haryana)
🏢 Ernst & Young
📍 Haryana