Company Description faff is a WhatsApp-based personal assistant service dedicated to simplifying non-work life by handling everyday tasks such as groceries, bookings, admin, gifting, and home repairs. Built with smart technology but rooted in hospitality, faff focuses on making members’ lives feel effortless while ensuring every detail is managed with precision. The service is tailored to the realities of life in India, with a team that understands local vendors, timing, and logistical nuances across Indian cities.

Members benefit from a flat monthly fee, unlimited tasks, and a single chat interface covering over 40 categories and tens of thousands of completed tasks. faff is backed by Entrepreneur First and Nexus VP, reflecting strong support for its vision and growth.

Role Description This is a part time, remote Freelance role with faff, focused on supporting members through WhatsApp-based communication. In this role, you will respond to member requests, coordinate tasks such as bookings, orders, and admin follow-ups, and ensure that each interaction feels thoughtful, efficient, and hospitality-driven. You will research and liaise with local vendors and service providers, manage timelines, track task progress, and resolve issues quickly and accurately.

The role also involves documenting processes, sharing feedback to improve internal tools,



and collaborating with the team to refine playbooks for different cities and task categories. Flexibility, strong judgment, and the ability to manage multiple requests simultaneously are key to success in this position.

Qualifications

- Candidates should possess strong communication skills, including clear written English, concise messaging, and a professional yet warm tone.
- Candidates should possess customer service and hospitality skills, with a focus on empathy, patience, and creating seamless member experiences.
- Candidates should possess organizational and coordination skills, including task prioritization, attention to detail, and reliable follow-through.
- Candidates should possess research and problem-solving skills, with the ability to identify suitable vendors, compare options, and resolve issues independently.
- Candidates should possess digital proficiency, including comfort with WhatsApp, online search tools, and basic productivity or documentation software.
- Familiarity with Indian cities, local services, and day-to-day logistics is highly beneficial.
- Prior experience in operations, concierge services, personal assistance, customer support, or hospitality is a plus.
- Ability to work remotely with a stable internet connection, maintain confidentiality, and manage flexible part-time hours is required.

📌 Operations Associate - Remote, Part-time (India)
🏢 Faff
📍 India