Company Description Decathlon is a global multi-sport, multi-specialist company dedicated to making the benefits of sport affordable, inclusive, and accessible to everyone. Since 1976, over 103,000 teammates across more than 80 territories have been creating innovative products and experiences for all levels, from beginners to elite athletes. The company focuses on building confidence and connection through sport, while actively developing circular models such as repair and resale to extend product life.

Decathlon’s culture is shaped by shared values of Vitality, Generosity, Responsibility, and Authenticity, united by the belief that sport belongs to everyone.

Role Description The Omni Sport Advisor is a part-time, on-site role based in Gurugram. This role involves welcoming customers, understanding their sporting needs, and providing personalized product recommendations across multiple sports categories. The advisor supports customers throughout their shopping journey, both in-store and through digital tools, ensuring a seamless and engaging experience.

Day-to-day tasks include maintaining product displays, ensuring stock availability, sharing product knowledge, and promoting services such as repair, resale, and community events.



The role also includes handling basic sales operations, processing transactions, and contributing to a safe, clean, and inclusive store environment.

Qualifications

- Customer service and communication skills to engage with diverse customers, listen actively, and provide clear, supportive guidance.
- Robust interest in sport and fitness, with practical experience in one or more sports and the ability to share knowledge confidently.
- Sales and retail skills, including basic POS operation, product presentation, and understanding of omni-channel customer journeys.
- Teamwork and collaboration abilities to work effectively with store teammates, support shared goals, and contribute to a positive atmosphere.
- Organizational and problem-solving skills to manage tasks, prioritize customer needs, and handle issues with responsibility and integrity.
- Comfort using digital tools and online platforms to assist customers with product information, orders, and services.
- Availability to work flexible shifts, including weekends and evenings, as required in a retail environment.
- Previous retail or customer-facing experience is beneficial but not mandatory; willingness to learn and grow is essential.

📌 omni sport advisor (Gurugram)
🏢 Decathlon
📍 Gurugram