We are seeking an experienced Microsoft Dynamics 365 Technical Architect with strong expertise in Dynamics 365 Customer Engagement (CE), Power Platform, Azure Integration Services, and enterprise application integration.

In this role, you'll be responsible for designing scalable, secure, and high-performance CRM solutions, defining technical architecture, and leading end-to-end integrations between Dynamics 365 and various enterprise applications. This position requires robust hands-on technical capabilities, robust architectural decision-making, and a proven track record of delivering complex Dynamics 365 implementations involving multiple external systems.

?️ Key Responsibilities

- Solution Architecture & Technical Design

- End-to-End Ownership: Define and own the comprehensive technical architecture for Microsoft Dynamics 365 CRM solutions.
- Scalable Design: Design scalable, secure, maintainable, and high-performing solutions leveraging Dynamics 365 and the Microsoft Power Platform.
- Documentation & Blueprints: Develop solution architecture documents, technical design specifications, integration architecture diagrams, and data flow diagrams.
- Standards & Best Practices: Establish technical standards, design patterns, development guidelines, and coding best practices.
- Option Evaluation: Evaluate solution options and recommend technical approaches aligned with business requirements and enterprise architecture standards.

2. Enterprise Integration Architecture
- System Connectivity: Architect and implement integrations between Dynamics 365 and enterprise systems (such as ERP, SAP, Oracle, legacy platforms, third-party apps, and external portals).
- Azure-First Integration: Design and develop integrations leveraging key Azure and Microsoft services, including:
- Azure Logic Apps & Azure Functions
- Azure Service Bus, Event Grid, & API Management
- Microsoft Dataverse Web API, REST APIs, and SOAP web services
- Power Automate and custom connectors
- Integration Patterns:



Define robust integration patterns, including real-time, asynchronous, event-driven, and batch processing.
- Framework Design: Build resilient integration frameworks equipped with error handling, retry mechanisms, monitoring, logging, and exception management.
- Security & Authentication: Ensure secure API communication using Microsoft Entra ID, OAuth 2.0, managed identities, and appropriate authentication mechanisms.
- Performance Optimization: Drive integration performance tuning, scalability, reliability, and strict data consistency across enterprise systems.

3. DevOps, Security & Performance
- CI/CD Strategy: Define automated CI/CD pipelines using Azure DevOps or GitHub Actions.
- ALM Governance: Establish automated build, deployment, and release management processes to govern the Dynamics 365 solution lifecycle across Development, Test, UAT, and Production environments.
- Security & Access Control: Define application security, role-based access control (RBAC), and secure integration architectures.
- Troubleshooting: Lead performance tuning, diagnostic monitoring, and complex technical issue resolution.
- Compliance: Ensure all solutions strictly adhere to enterprise security, compliance, and governance standards.

4. Technical Leadership & Stakeholder Management
- Mentorship: Lead and mentor Dynamics 365 developers, technical consultants, and integration specialists.
- Quality Assurance: Conduct structured architecture reviews, code reviews, and interactive technical design workshops.
- Cross-Functional Collaboration: Partner closely with functional architects, business analysts, enterprise architects, and project managers.
- Stakeholder Engagement: Engage directly with customers and business stakeholders to translate complex requirements into viable technical solutions.
- Risk Mitigation: Proactively identify technical risks, system dependencies, and architectural challenges, recommending clear mitigation strategies.
- Presales & Estimation: Support technical estimations, solution proposals, and presales activities when required.

📌 Microsoft Dynamics 365 Technical Architect (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru