Job Summary:

The primary purpose of the role is to develop and execute comprehensive strategic account plans that foster long-term partnerships with key clients, ensuring continuous growth and high levels of customer satisfaction.

Roles and Responsibilities:

- Develop and implement strategic account plans customized for key clients to ensure long-term partnerships, sustained revenue growth, and customer satisfaction. These plans should include detailed objectives, timelines, resource requirements, and key performance indicators.
- Coordinate with internal teams, such as engineering, technical services, and project management, to ensure seamless installation and modernization of elevator systems, escalators, and moving walks. This includes scheduling, overseeing progress, and resolving issues that may arise during the process.
- Identify and address complex client needs through regular communication and feedback mechanisms. Ensure that client requirements are accurately captured, relayed to appropriate teams, and integrated into planning and execution processes.
- Negotiate contracts and service agreements with key clients. Ensure terms are mutually beneficial, align with company policies and standards, and maximize overall value. Maintain updated records of all agreements and related documentation to ensure compliance and ease of access.
- Maintain up-to-date knowledge of market trends, competitive products,



and technological advancements. Align solutions with client requirements and anticipate future needs to proactively recommend upgrades or recent installations.
- Foster strong relationships with a variety of stakeholders, including executives, managers, engineers, contractors, and suppliers. Ensure effective communication and collaboration to meet project goals and address issues promptly.
- Represent the company at industry events, trade shows, and conferences to promote products and services, build brand awareness, and forge new business opportunities. Actively participate in industry associations to stay informed about market developments and regulatory changes.
- Communicate directly with internal teams and external partners to ensure all project requirements are understood and met, facilitating seamless coordination and implementation.
- Collaborate effectively with diverse personalities, including clients, internal teams, suppliers, and contractors to foster a cooperative and productive working environment.

Qualification: BE / B. Tech | MBA in Sales or Marketing preferred

Professional Experience: 7-10 years of experience in project selling/ business development domain.

Skills / Competencies:

1. Negotiation and contract management
2. Market and industry knowledge
3. Customer relationship management
4. Collaboration with cross-functional teams

📌 Key Account Manager (Mumbai)
🏢 SCHINDLER INDIA
📍 Mumbai