IND Staff IT Engineer - GCC009

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Overview The Tech Lead –

- Change &
- Release Management is responsible for governing, coordinating, and optimizing technology changes and releases across a complex, globally distributed environment. This role ensures safe, compliant, and automated delivery of changes while protecting service stability, customer experience, and regulatory posture.

The role operates in a high‑velocity, always‑on production environment and requires proven experience working within a 24x7x365 follow‑the‑sun operating model, managing cross‑regional dependencies, and enabling rapid yet controlled change execution.

Key Responsibilities

- Lead Change and Release Management governance, ensuring adherence to ITIL standards while enabling speed and automation.
- Assess, mitigate, and communicate risk associated with infrastructure, cloud, and application changes.
- Coordinate global release activities across engineering, infrastructure, application, and vendor teams.
- Operate effectively within a 24x7x365 follow‑the‑sun model, ensuring seamless regional handoffs and release continuity.
- Maintain robust stakeholder communication, providing clear visibility into release schedules, risks, dependencies, and outcomes.
- Drive dependency mapping across platforms, services, and environments to prevent downstream impacts.
- Govern and optimize CI/CD pipelines, version control strategies,



and release automation tooling.
- Leverage AI‑powered automation to improve change risk detection, approval workflows, and release success rates.
- Partner with Incident and Problem Management to reduce change‑related incidents and repeat failures.
- Continuously improve release maturity, automation coverage, and operational resilience.

Critical Skills

- Risk Assessment and Mitigation
- ITIL &
- Change / Release Management Governance
- Stakeholder Communication
- Collaboration and Influence across Global Teams
- Dependency Mapping and Impact Analysis

Core Technical Skills

- AI‑Powered Automation for Change &
- Release Enablement
- Deep Understanding of Release Automation Tools
- Strong Understanding of Infrastructure &
- Cloud Platforms
- Version Control Strategy and Branching Models
- CI/CD Pipeline Design, Governance, and Optimization

Qualifications &

- Experience

- 8+ years of experience in Change Management, Release Management, DevOps, or IT Operations roles.
- Demonstrated experience working in a fast‑paced global 24x7x365 follow‑the‑sun operating model.
- Robust understanding of enterprise infrastructure, cloud services, and service dependencies.
- Proven ability to balance speed, stability, and compliance in large‑scale production environments.
- Experience supporting mission‑critical, highly regulated platforms preferred.

Work Environment

- High‑visibility role in a mission‑critical global operations environment.
- Requires flexibility for global coordination, release windows, and rotational coverage.
- Regular interaction with senior technology leaders, engineering teams, and business stakeholders.

📌 IND Staff IT Engineer (Hyderabad)
🏢 The Hartford India
📍 Hyderabad