Company Description Peacechat is India’s first Relationship and Emotional Support app, founded by Rishabh Jain. The platform connects users with empathetic listeners, dating coaches, relationship experts, influencers, and celebrities for one-to-one chat and call sessions. Peacechat focuses on providing accessible, confidential, and compassionate support to individuals navigating personal and relationship challenges.

Team members contribute to a service that emphasizes emotional well-being, respectful communication, and meaningful human connection. The company values a supportive, inclusive environment for both users and team members.

Role Description This is a part-time remote role for a Customer Service Specialist. The specialist will respond to user inquiries via chat, email, and calls, providing clear information about app features, session booking, and general usage. Day-to-day responsibilities include resolving issues, escalating technical or complex concerns, documenting interactions, and following up to ensure user satisfaction.

The role involves monitoring user feedback, identifying recurring problems,



and collaborating with internal teams to improve customer experience. The specialist is expected to maintain professional, empathetic communication, follow defined support processes, and contribute to a safe and respectful setting for all users.

Qualifications

- Customer Support and Customer Service skills, with the ability to handle inquiries and resolve issues effectively.
- Customer Satisfaction and Customer Experience skills, focused on building trust and improving overall user interactions.
- Strong Phone Etiquette and clear communication skills for professional, empathetic conversations.
- Ability to work remotely with reliable internet access and manage part-time, flexible schedules.
- Experience using support tools (chat, ticketing, or CRM systems) and basic computer literacy.
- Demonstrated empathy, active listening, and conflict-resolution skills; prior experience in counseling support or relationship-focused services is a plus.
- Previous customer service or support experience in tech, app-based, or service-oriented environments preferred.

📌 Customer Service Specialist (India)
🏢 peacechat
📍 India