Company Description Tejas Apparels is a premier clothing manufacturer specializing in high-quality, authentic kids’ ethnic wear, showcased under its flagship brand, Minipattu. The company blends cultural heritage with modern comfort, crafting garments that are ultra-soft, breathable, and easy to wear. Minipattu designs help children enjoy traditional celebrations while still being able to run, play, and move freely.

Tejas

Apparels focuses on thoughtful fabric choices and construction to eliminate the stiffness, itchiness, and heaviness often associated with traditional attire. Team members contribute to a brand that values both tradition and the everyday comfort of the next generation.

Role Description The Customer Relations Specialist is a full-time, on-site role based in Coimbatore. This role is responsible for managing customer interactions across phone, in-person, and digital channels, ensuring a positive experience at every touchpoint. Day-to-day tasks include responding to inquiries, resolving issues, explaining product features, and guiding customers through orders, exchanges, and returns.

The specialist monitors customer feedback, supports retention initiatives,



and collaborates with sales and production teams to align service with brand values. The role also involves maintaining accurate records of customer communication and contributing ideas to improve customer satisfaction and service processes.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills to handle inquiries, resolve concerns, and assist with orders.
- Candidates should possess Customer Satisfaction and Customer Retention skills to build long-term relationships and encourage repeat business.
- Candidates should possess excellent Communication skills, including transparent spoken and written communication and active listening.
- Relevant qualifications such as prior experience in retail, apparel, or customer-facing roles are beneficial.
- Ability to work on-site in Coimbatore, manage multiple tasks, and use basic computer systems and CRM tools.
- Strong problem-solving attitude, patience, and a customer-centered approach; proficiency in English and local languages is an advantage.

📌 Customer Relations Specialist (Coimbatore)
🏢 Tejas Apparels
📍 Coimbatore